Content Strategist

Consultant, Content Management

About Our Firm:

Granite Solutions Groupe provides financial services decision makers with people and solutions that deliver. Our clients count on us to deliver the right talent at the right time to achieve critical business results. We leverage our industry knowledge and passion for client priorities to deliver human capital solutions.

GSG was founded in 1998 as a consulting firm delivering project management and technology solutions for the financial services industry. GSG now has a global presence, with team members deployed across the U.S. at Fortune 1000 companies and high-performing Fintech firms.

High-caliber consultants are the face of GSG at our client organizations and offices. We value the deep relationships we have with our consultants that enable us to place them in roles where their skills will have an immediate impact. The GSG consulting team is comprised of diverse, experienced, driven, and dynamic contributors who excel at getting things done.

About the Opportunity:

GSG is seeking a Content Designer to join our dynamic team and deliver timely work for our business partners. The position is for a contract to support the Design team with the redesign of an existing payments product. The purpose of the work is to redesign the existing experience around new technology and a new flow, apply brand guidelines and Accessibility standards, and document specifications of the revisions.

Responsibilities:

Will be responsible for collaborating with a Design lead and other team members, learning and applying editorial guidelines to the designs, sharing work with the Product and Dev teams, and participating in presentations with executive leadership.

• Use quantitative and qualitative data and insights to create empathy and ensure content decisions are informed by real user needs and influence human behavior.

• Employ a range of human-centered techniques (such as personas, user flows, content audits and wireframes) to determine and convey content design decisions.

• Write and edit product content to meet business, technical and user needs, resulting in end-to-end digital experiences that are accessible, inclusive and compliant.

• Provide strategic, user-focused and accessible content recommendations and writing support to Experience Design (XD) teams, product managers, business lines and other stakeholders.

• Makes recommendations to enhance written content with images, infographics, charts, etc.

• Update content documents, content management system (CMS), design files and/or other documentation tools.

• Apply and evolve existing brand and digital content standards to accommodate new products, features and customer segments.

• Review content with peers and managers to ensure it accurately represents our verbal identity and writing guidelines.

Participate in content community of practice (COP) events and efforts for personal development and peer support.

• Formally observe user interviews and usability sessions, as needed and as opportunity allows.

• Analyze and understand end-to-end client experiences to ensure all content is consistent and technically correct across the user journey.

Validate content in a test environment before it gets released to production.

• Drive, advocate and demonstrate a client-centric approach to work within and outside the XD organization, resulting in consistently simple, clear and enriching user experiences.

Requirements:

• Bachelor's degree, or equivalent work experience.

• Typically 4 to 6 years of relevant experience.

• Proficient at project management, content design, editorial, usability principles, or similar experience.

• Effective presentation, verbal and written communication skills

• Gather and assess content requirements for new or enhanced products and features.

• Work in an Agile environment, which includes planning epics, writing sprint stories and participating in regular Agile ceremonies.

• Content Designers must become adept at using Agile tools like Jira and Confluence. Higher levels will contribute to sizing and scoping work for the team.

• Strong attention to detail, ability to problem-solve and work independently when needed.

Employee Benefits:

GSG is excited to offer its consultants excellent compensation and a robust option of benefits which include comprehensive medical, dental, vision and prescription coverage. You will receive company-paid life insurance. In addition, we hope you will take advantage of eligible commuter benefits-like paying for work-related public transit and parking with pre-tax dollars. Save for your retirement with pre-tax contributions that go directly into your 401K. We also care about your pets with several options for pet insurance, discount card and prescriptions.

GSG's Commitment to Diversity:

As a diverse-owned business, GSG is committed to creating a diverse workforce, and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.