Content Specialist

Honey Los Angeles , CA 90009

Posted 2 months ago

Honey is a fast-growing startup based in Los Angeles. Our online shopping platform offers users a smarter way to shop. Through a simple browser extension, we open up instant access to exclusive savings, deals, rewards and discovery, all powered by the collective knowledge of Honey's community of online shoppers. We are helping millions save when they shop online, and we're hiring! We are actively seeking a Content Specialist to join the Partnerships Team in our Santa Barbara office.

About The Team:

The goal of this team is to successfully manage the expectations of our merchant partners, affiliate networks, OPM's/agencies and Honey users. Doing so successfully will maximize affiliate sales and commissions without sacrificing product quality or straying from the company vision. We must work closely with Tech, Product, User Acquisition and the rest of the company to accomplish this. We are the public face of Honey and as such, it is our responsibility to be innovative, solution-oriented and to always deliver the best customer service possible.

What You'll Do:

As a Content Specialist at Honey, you will:

  • Supports initiatives led by Content Manager

  • Work collaboratively as a team with other Content Specialists, Content Manager, and entire Partnerships team overall

  • Work closely with the entire Partnerships team to optimize performance to drive revenue growth and exceed campaign goals

  • Work through inbox of emails from merchants, Honey members, and internal team requests to address various needs and respond back accordingly

  • Send welcome letter to new partners introducing the Partnerships Team associate

  • Add stores to Honey via HSM internal tool from store adds document and incoming requests / network approvals

  • Work within Commission Junction, Rakuten, Pepperjam, Impact, and various other affiliate networks to analyze revenue reports and generate tracking links

  • Manage all tracking links on an on-going basis

  • Work closely with Store Integration to identify issues and notify team for fixes

  • Monitor daily revenue reporting and investigate stores that are not integrated properly with Honey

  • Escalate issues to Store Integration Team and create JIRA tickets for review

  • Apply to new programs in affiliate networks

  • Monitor affiliate network inboxes and communicate messages to Partner Facing Team accordingly

  • Accept pending offers in affiliate networks

  • Craft editorial content (About store, Shipping/Return Policies, Tips to Save Money) for our top merchants and upload to store pages on joinhoney.com

  • Compose deals editorial content to provide smart shopping recommendations for joinhoney.com deals pages

  • Monitor various Slack channels to quickly identify relevant issues, investigate, and provide solutions

About You:

  • Bachelor's Degree in Business, Economics, Communications, or Marketing

  • Great attitude and willingness to learn

  • Strong writing skills and background

Bonus Points For:

  • Familiarity with Periscope

  • Familiarity with JIRA

At Honey, we are committed to building a diverse and inclusive company. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves. We welcome people of different backgrounds, experiences, abilities, and perspectives.

Honey is an equal opportunity employer. We do not make hiring or employment decisions on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.


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