Content Operations Associate
Learning Services Team | Santa Clara, CA
Chegg is an ed-tech company that helps students get into the right college, save money on their books, ace their classes and enter the workforce. Chegg Assessment and Proficiency, a new product in the Chegg portfolio, is a modular and adaptive platform for optimizing learning outcomes by providing multi-type resources and learning analytics, allowing learners to focus on what matters most. Using this product, students can better prepare for their quizzes, mid-terms and finals with relevant practice material, and can stay on track throughout the semester exams using micro-assessments and mini-lessons.
Chegg is looking for a content operations associate to play a critical role in the identification, development, management, and analysis of content for the Chegg Assessment and Proficiency product. The ideal candidate will have a background in educational content development or EdTech. This role requires strong project management capabilities and ability to make data-driven decisions, experience in collaborating with product teams and great communication skills, along with the high motivation to achieve results. This is a great opportunity to have a significant impact and to help millions of students.
Report to Content Manager within the Content Operations team
Collaborate with the Director of Content to utilize instructional design theories to our content needs
Define requirements and support roadmap prioritization decisions for all matters regarding assessment and proficiency content
Establish and own the content operations lifecycle from the identification of content needs to development to productivity measurement
Drive content development with content creators in various STEM and Business fields
Identify and monitor operational KPIs
Scale, collaborate and monitor various content creation channels (full-time employees, partner vendor firms and individual contractors) with regards to throughput and content quality
Run ad hoc analyses to examine content performance and operational efficiency
Measure content performance and adjust content lifecycle using insights
Collaborate with PMs and Business leads to align content requirements, delivery, and performance to team KPIs
Diligent and consistent ability to follow-through on long, comprehensive projects
Proven history in operationspreferably in scaling assessment and proficiency content
Strong analytical skills, organizational skills and attention to detail
Ability to communicate across cultural, language and time barriers
Support the company's corporate culture including adhering to established ethical standards
Must be persistent, creative and have strong team skills
2+ years of experience in educational content creation or ed-tech
Bachelor's degree (B.S/B.A.) in journalism or marketing, or equivalent training or work experience.
Strong business acumen and analytic skills
Working proficiency in SQL preferred
Advanced computer proficiency skills using Excel and Powerpoint
Excellent written and verbal communication skills
What is Chegg?
An 'always on' digital learning platform.
Chegg puts students first
Everything we build in this company is student-focused, making us the leading student-first connected learning platform. Chegg strives to improve the overall return on investment in education by helping students learn more in less time and at a lower cost. This is achieved by providing students a multitude of educational tools from affordable textbook rentals to Chegg Study which supplements their learning through 24/7 tutor access, step-by-step help with questions, and more. Chegg is a publicly-held company based in Santa Clara, California and trades on the NYSE under the symbol CHGG.
Why do we exist?
Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we've expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, and Chegg Internships and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.
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