Content Manager

Massmutual Financial Group Little Rock , AR 72215

Posted 2 months ago

Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.


Content Manager

Job Description

Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.

Why we need you.

We're growing and our clients deserve the best. As a Content Manager, you'll have an opportunity to be a part of a team that is helping us achieve our company's strategic imperatives by helping more Americans protect the ones they love in a digital way. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience and self-awareness.

What your days and weeks will include as an Content Manager (Advanced):

  • Create/update content for business review and approval

  • Publish and distribute content to applicable sites and systems

  • Participate as a project team member for key initiatives, attending project meetings as necessary

  • Meet with business subject matter experts, leaders, project managers and business analysts to gather requirements for content and site creation/maintenance

  • Analyze business needs, legal and compliance requirements, and business goals as it pertains to published content

  • Oversee technical aspects of environments, including designing and updating websites and systems to enable easy access and content navigation

  • Monitor site/system usage and identify opportunities for increased usability based solutions

The skills that make you a great fit:

  • 5 years of related experience

  • Strong writing skillset including technical writing

  • Customer experience focus & continuous improvement mindset

  • Ability to design intuitive user experiences that support complex business requirements

  • Ability to effectively apply information design and data mapping best practices

  • Ability to collaborate with various departments including IT, law, compliance and various specialized business areas

  • Ability to support readiness within large scale BAU (business as usual) and complex strategic projects

  • Ability to re-prioritize daily work based on customer needs

  • Ability to work in a team environment or independently with little supervision

  • Understanding of user experience and interaction design principles

  • Exceptional attention to detail

  • Bachelor's Degree in English, Journalism, Communications or Information Design and/or equivalent work experience

  • Experience with Adobe InDesign and Acrobat Pro, or other form design tools, required

  • Web publishing tool experience and understanding of HTML code required

  • Proficiency in Microsoft Office suite required

  • Technical Writing certification, or equivalent, preferred

Target job salary:

$58,700 - 102,700

Why Join Us.

We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

Recognized as a 2020 World's Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

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Content Manager

Massmutual Financial Group