Content Manager I

Capital One Plano , TX 75023

Posted 2 months ago

Plano 6 (31066), United States of America, Plano, Texas

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Content Manager I

Responsibilities:

  • Ownership (management and implementation) of strategic projects within department and involving business stakeholders/customers.

  • Acting as content subject matter expert and leader within department.

  • Writing, editing and optimizing performance support content so that it can be quickly found and understood in an online system.

  • Working with the management team to develop the strategic direction of the team and take the actions necessary to move toward that strategy.

  • Identifying solutions for process and content weaknesses and suggesting actionable plans around those solutions.

  • Creates and edits web-based content in order to support business initiatives.

  • Acts as subject matter expert for content management initiatives.

  • Works with business representatives to understand performance support needs and makes recommendations for support.

Level: Associate

Basic Qualifications:

  • Bachelors Degree

  • At least 1 year of experience in writing and editing

  • At least 1 year of experience in process mapping (information architecture and taxonomies)

  • At least 1 year of experience in content information management

Preferred Qualifications:

  • Bachelors Degree in Content Management, Library and Information Science, Information Retrieval or Knowledge Management
  • 1 year of experience in project management
  • 2 years of experience in writing and editing

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


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Content Manager I

Capital One