Job role: Content Management Consultant
Duration: 6 months+
Under limited guidance, manages and coordinates the qualification and deployment of systems. Collaborates with business leaders, end users, other IT departments, and software vendors to develop and provide appropriate support strategies for regional and global business applications. Provides technical support, consulting, and system-related cost/benefit analysis to project teams, customers, business leaders, and bid defense teams.
Collaborates with various groups to assist in the production of the system architecture and data model.
Assists in the vendor and product selection process and identifies new technologies and assists in the determination of support requirements. Also provides level 3 support services for regional and global business applications.
Serves in a lead capacity for Product Support Specialists.
Provide level 3 support for internal and external end users for PC, server, and mainframe application problems.
Defines deliverables, costs, benefits, and ROI information.
Provide support for bid defenses and proposals.
Interact with software vendors, Infrastructure services, and/or Applications Development to restore service and/or correct core problems.
Communicate IT issues to business units at various levels of seniority.
Manage and coordinate the implementation of internal, external and off-the-shelf business applications with all ITand business groups.
Coordinate validation activities related to the deployment of business applications.
Produce and assist training and communication programs.
Coordinate with internal and external service providers in the area of incident, problem, and change management, capacity planning and troubleshooting, representing the interests of supported business groups.
Manage and support vendor contracts to established service level agreements.
Work closely with customers to identify business requirements and opportunities in relation to IT systems and services.
Identify and assess technologies, skills, and resources required.
Maintain knowledge of the IT industry, analyze the abilities of tools and technologies and compare with the needs of the business, recommend potential solutions to managers within the business.
Support evaluations and procurement of new hardware
All responsibilities are essential job functions unless noted as nonessential (N).
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Excellent Communication skills
Supporting multiple applications and ability to troubleshoot issues
Windows 2008-12 server
Ability to work on their own
Opentext Content Server 10.5
Oracle experience querying DB for troubleshooting
Solid technical background and experience
Possesses fine-tuned analytical skills and/or programming experience
Relational database experience
System deployment/implementation expertise
Possesses exemplary written and verbal skills
Possesses leadership and mentoring skills
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
Bachelor's degree in Information Management or business related fields preferred
5-7 years business experience; or equivalent combination of education, training and experience
Extensive use of telephone and face-to-face communication requiring accurate perception of speech
Extensive use of keyboard and mouse requiring repetitive motion of fingers and wrists
Regular sitting for extended periods of time
May be required to perform duties outside working hours.
This will be managed according to the applicable country legislation.
Content Management, Opentext, Tomcat