INC Santa Barbara, CA
The Content Developer will be responsible for creating technical, and training material for Global Service & Repair technical teams.
Essential Duties and Responsibilities:
Write, edit and coordinate technical bulletins, training materials, design documents, service manuals, repair guides and exploded parts diagrams for consistency, efficiency and effectiveness in overall technical message
Designs and develops various learning materials, primarily eLearning, and use the Learning Management System (LMS) to manage eLearning content
Works cross-functionally with SMEs from all areas of the organization to design and develop customized training programs and optimal formats for learning delivery
Develop and maintain technical curriculum which supports the lifecycle of a global Field Service Representative; including baseline, new hire, new product, on-going.
Develop and maintain training curriculum to support global distributor agreements.
Develop training to support new product introductions.
Modify existing training content to reflect product updates and meet evolving learning needs of a global audience.
Standardize content across platforms and media
Revise documents as new issues arise
Coordinate professional narration of video scripts and source background music tracks and video clips as required.
The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.
Education and Experience:
BA or BS degree in a technical field, or instructional design required
A minimum of 3 years related experience required
Experience creating short- and long-form content required
Expertise in audiovisual technology and multimedia required
Knowledge and Skill Requirements/Specialized Courses and/or Training:
Strong management, time management, organizational skills, multi-tasking abilities and be self-directed.
Ability to present ideas clearly and concisely, and to translate ideas into effective written communication.
Ability to organize highly-technical ideas, complex concepts and information into accurate, easy to understand story
Ability to work within a collaborative environment and within aggressive time frames.
Skilled at using multiple development tools: Articulate Storyline, Adobe Captivate, Adobe Creative Suite, and any other instructional design software with LMS platforms/systems
Proficiency in the use of Excel, Word, PowerPoint, Visio, Minitab and Outlook
Knowledge of industry-specific technical software (AutoCAD, ) preferred
Demonstrated experience with visual simulation development tools such as 3DS Max, Unity, SketchUp, Illustrator, and Photoshop preferred
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.