Content Designer, New Modes

About The Team

At DoorDash, our customers are at the center of our product strategy, and we believe that an amazing customer experience is the key to our success. The Consumer team designs the mobile apps and website that millions of customers use every day to order meals and more from their favorite local merchants.

Within the Consumer team, the New Modes group envisions different ways to enjoy the convenience of DoorDash beyond delivery, such as DoubleDash, dining out, gifting, gift cards, and payments. If you are passionate about building new use cases and driving 0>1 opportunities, this role is for you!

About the Role

We're looking for a Content Designer to become a key member of one of our most innovative and 0-1 organizations on the consumer app, called New Modes. This is where some of our favorite new DoorDash magic happens, from offering new deals and ways to pay, to creating celebratory gift card strategies, to making the ol' business lunch better. Got an idea for a new feature that might make ordering on the DoorDash app even better? New Modes is there for it.

As DoorDash expands its horizons and invests in new use cases, your contributions will be pivotal in ares like defining how we connect the online and offline dining experience on our platform; forming strategies around how consumers can get more bundled items delivered; and creating new payment methods on the platform.

You'll report into the Head of Content Design on our Content Design team, in our Design org. We expect this role to be hybrid, with 2-3 days a week onsite.

This position is open for candidates in the San Francisco Bay Area, Seattle, or New York, and will report to the Head of Content Design on our Content Design team, in our Design org. We expect this role to be hybrid, with 2-3 days a week onsite.

You're excited about this role because you'll…

• Influence content design and user experiences across consumer app products, contributing to overall strategy, planning, product vision, and frameworks

• Own content design processes end-to-end, aligning your work with business goals, user needs, and our design system

• Contribute directly to DoorDash's consumer product strategy and define the future of our service

• Explore complex, ambiguous problem spaces, working with your team to understand the opportunity, and then chart a path forward

• Work closely with product design, product management, user research, analytics, engineering, and marketing

• Improve the consumer experience in areas like payments, gifting, lunch ordering, and other new ways to make DoorDash the go-to for everyday deliveries

• Create and grow content standards

• Work with a close-knit content design team that supports each other across products

We're excited about you because you…

• Are a mid-level IC with 3+ years of experience in content design, with a portfolio of end-to-end projects. Experience with audiences like consumers and restaurants is a bonus! A track record of 0-1 work in your portfolio is a plus, too

• Have partnered with legal and policy, balancing regulatory needs with user-friendly writing

• Think at a systems level to turn complexity into simple experiences

• Enjoy working across lots of different functions

• Love the practice of content design, and care about the details

• Bring clarity to your teams through design and product best practices

• Represent content design as a role that impacts the entire product, well beyond the words

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that's why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using