Content Chapter Lead

About Us

At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Content Chapter Lead in our Digital Sales Experience (DSE) tribe, you'll play a key role in delivering for our customers, developing the next generation of leaders and uplifting ANZ's digital content capabilities. Our purpose is to deliver superior experiences for customers, accelerating their ability to get on top of their money and their business. Along the way we simplify and scale our ways of working to ensure we remain agile and responsive to change and opportunity.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

What will your day look like?

As a Content Chapter Lead, you will have the opportunity to:

• Drive and deliver content production initiatives for the multichannel delivery of well-managed & personalised content at scale.

• Be a thought leader in the content production, management and governance space and advocate for best practise to ensure ANZ is adopting the best tools and procedures at every step.

• Identify strategic opportunities and take ownership of their successful implementation.

• Embed a data and value-driven mindset in the team to ensure performance is tracked and improved upon.

• Lead by example: embody ANZ's values and behaviours in your daily practises to develop an engaged and resilient team.

• Coach, uplift and grow the team: Encourage curiosity and a growth mindset. Promote a continuous development culture. You will support recruitment and develop top talent and proactively manage underperformance.

• Communicate and connect with other content leads and Chapter Leads across DSE and PSD to ensure alignment of objectives.

• Champion the experience of the customer and your colleagues in everything you do.

• Prioritise to ensure your efforts and those of your chapter are always contributing to Tribe, Portfolio and Divisional objectives.

• Practise a bias for delivery to ensure initiatives are completed on time, to a high standard.

• Continuously improve your expertise on emerging trends and practises.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Proven experience developing strategic plans for large content teams

• Experience guiding the improvement of tools, procedures and capabilities

• A growth mindset and a strategic 2 to 5-year strategic outlook with a commitment to continuous improvement

• A willingness to contribute at the production build, review and publishing level

• Experience in content execution across multiple digital tools and platforms

• Broad knowledge of digital platforms and trends and curiosity in developing new skills

• Excellent written and verbal communication abilities with engaging interpersonal skills

• Attention to detail and ability to manage competing projects, priorities, schedules and deliverables

• Pride in delivering the best outcomes

• Comfort producing and communicating a business case

• Deep awareness of Adobe Experience Cloud, content delivery and analytics platforms and the broader digital content ecosystem

• A considered and practical approach to governance and risk management

• Ability to quickly absorb and process information and adopt new skills

• Comfort in seeking feedback

• The confidence of your team, peers and leaders as a credible subject matter expert, coach and guide

• Experience persuading, influencing and building relationships

• Kindness, a sense of humour and the desire to maintain a positive work environment and team culture.

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 69257.