Content And Training Specialist

Nexus Systems Falls Church , VA 22040

Posted 8 months ago

About the Position:

As a member of the Nexus Operations Team, the Training and Content Specialist will develop knowledge content and training for Nexus customers, partners, and employees. They will work closely with Implementation, Support, Supplier Services, and Product teams to ensure clear understanding of the software, corporate messaging and value strategy, and the unique needs of the varied Nexus customer base. The Training and Content Specialist will draft all knowledge content, training curriculum, and training materials. Qualified candidates have a background in technical writing, training, and product marketing for cloud-based software.

Responsibilities of this Position:

Plan and execute a content and training strategy that drives high engagement by customers and employees

Develop, launch, and maintain an ongoing and frequent webinar series tailored for the Nexus customer types

Document and maintain all training materials for customer training delivery, including trainer guides, knowledge base articles, and student hand-outs

Update and maintain customer-facing and internal knowledge base, including a review/update cycle to keep cadence with software releases

Update and maintain customer-facing user guides

Research new training materials and delivery methods that might enhance our training procedures and provide value to our customers

Identify future training needs and create curriculum to facilitate that training

Facilitate new hire onboarding training on the Nexus Platform and provide ongoing training to Nexus Operations employees

Stay updated on industry trends and adjust the content strategy as needed

Search for gaps in training material or content that should be filled to ensure customer remain educated about the most current features in Nexus software

Create a training schedule that supports Nexus customers and partners

Research and evaluate training software programs to automate the administrative functions of the department

Collaborate with the Operations, Product, and Marketing teams to identify opportunities for improvement, ensure consistent messaging and brand messaging, and feedback from their engagement with customers

Ensure all content is developed with quality, clarity and consistency

Edit content produced by other members of the team

Knowledge and Skill Requirements:

  • 5+ years in a similar role, developing training or content

  • Bachelor's Degree preferred

  • Excellent written and verbal communication skills

  • Familiarity with industry best practices and standards

  • Ability to translate complex problems and concepts in training and knowledge content to contacts with varying levels of technical knowledge and expertise

  • Strong leadership and communication skills

  • Must be detail-oriented, organized and able to work independently in a fast-paced environment

Preferred Skills:

Experience with accounting software and/or knowledge of basic accounting business practices

Experience in content management and knowledge base solutions

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Content And Training Specialist

Nexus Systems