Content And Community Manager (Weekend)

About the Role

We're looking for a Weekend Content and Community Manager to join Media.Monks' Audience Engagement team. (This role runs Thursday

• Monday in PST hours). This role will be split 50/50 between community management and content governance/publishing. They will be responsible for helping to review all requests for our client's social content - evaluating these requests, providing feedback, and uploading & optimizing copy/metadata - as well as helping grow their community by monitoring conversation & engaging with UGC & comments, primarily on YouTube & TikTok, but possibly also Twitter, Instagram, and Facebook during weekend and PST hours.

This role functions Thursday

• Monday business hours, in addition to some select evenings (for which you will have advance notice).

Responsibilities:

Governance & Publishing (50%)

• Review incoming social content requests from marketing teams, provide feedback based on the rubric and help marketers move through the approval process to final approval

• Uploading and trafficking paid social assets to social channels, coordinating with media agency to QA/traffic the ads and report performance

• Publishing organic short form and long form videos to YouTube & TikTok channels in addition to community engagement posts

• Basic post production (creating .SRT files, adding captions, light editing, metadata) for short and long form video to optimize the content across platforms

• Tagging all videos in Sprinklr for measurement and reporting

Community Management (50%)

• Monitor and research consumer & platform conversations, peer brands, industry trends and engage with user-generated content (UGC) and comments in a way that aligns with brand voice and values.

• Implement social media community management tactics & best practices when engaging with users across Google channels.

• Help define and maintain the community management strategy, including methods for engagements, moderation policies, content building, and outreach initiatives.

• Monitoring posts across all social platforms and identifying engagement opportunities.

• Writing copy for text, image, and video content.

• Flagging and escalating comments, replies, or mentions that fall outside of brand guidelines.

• Social listening and finding proactive engagement opportunities from users mentioning the brand.

• Offering suggestions and direction based on social listening and proactive engagements.

• Participating in team brainstorming meetings and fostering idea generation.

• Work on content calendars and make them come true, including the timely publishing of social media posts.

• Coordinate with Marketing, PR, and Communications teams to ensure brand consistency.

• Work closely with data strategists to provide monthly and quarterly reports and optimization opportunities.

• Work collaboratively with social strategy, account management, and creatives to ensure social media channels are on brand at all times.

• Stay up-to-date with digital technology trends.

• Analyze the daily social conversation both in general and around the brand.

About You

The essentials:

• 3-5 years of experience in social media/channel management, community management, social copywriting or a related field for brands/products

• Platform expertise: Deep understanding of TikTok & YouTube, including best practices, formats & engagement tactics

• Organizational skills to organize and publish high volume of content & CM, with high quality results

• Collaborative and able to work well x-functionally

• Deep understanding of social media platforms and creative best practices and formats

• Experience with Sprinklr and native publishing to social media platforms

#LI-Remote #LI-MB3

At Media.Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

What We Offer

Benefits

• Excellent, full coverage medical, dental, and vision insurance with employer-paid HRA

• Generous PTO and 15 company-wide holidays

• 401k with company contribution

• Paid parental leave

• Work-life balance with an emphasis on personal well-being

• Career growth in a disruptor space & entrepreneurial opportunities within the Media.Monks network

• A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!

• Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here!)

Media.Monks has provided a compensation range that represents its good faith estimate of what Media.Monks may pay for the position at the time of posting. Media.Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate's sex or any other protected status.

Salary Range$60,000-$80,000 USD

About Media.Monks

Media.Monks is the purely digital, unitary operating brand of S4Capital plc that connects 7,600+ digital natives across one global team. We are united by a mission to shift industries forward and pave the path towards ambitious outcomes so our clients and our people can realize their full potential for growth. Joining Media.Monks means becoming part of a highly ambitious collective of some of the most gifted, focused, joyful talent from all over the world, with the goal to change the industry for good.

Our unified model combines solutions in media, data, social, platforms, studio, experience, brand and technology services to help our clients continuously reinvent themselves throughout increasingly rapid cycles of disruption. Our efforts to shape culture, build innovative technologies and unlock the future of growth have earned recognition from numerous esteemed panels: we maintain a constant presence on Adweek's Fastest Growing lists (2019-23), regular recognition at Cannes Lions, and continual inclusion in AdExchanger's Programmatic Power Players (2020-24). In addition, we've received the honor of being Adweek's first AI Agency of the year (2023), the title of Webby Production Company of the Year (2021-24), a record number of FWAs, and have earned a spot on Newsweek's Top 100 Global Most Loved Workplaces 2023. Together, these achievements solidify our experience in digital innovation, excellence in craft, and commitment to personal growth.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents-and resonates with-the world around us.

While we continue to grow our teams, please be mindful of fraudulent job postings and recruiting activities that may use our company name and information. Please be mindful to protect your personal information, especially your national identification number, and bank account information during a recruiting process. While Media.Monks may reach out to potential candidates via LinkedIn, we will always ask applicants to apply through our website (https://media.monks.com/careers) and will never ask for payment or bank account information during the recruitment process.

Disclaimer:

• Responsible for resourcing and implementing security controls for your teams processes and systems

• Responsible that all your personnel apply information security in accordance with the established information security policy