Content Analyst - Service Research

The Content Analyst is Responsible for working in department activities related to the automated capture of data, the research of applicable data, and the identification of vehicle applications to the researched data.

Daily and Monthly Responsibilities

• Analyze and interpret vehicle information as it relates to data researched from multiple formats including:

• Service procedures and images

• Print formats (paper catalogs, microfiche, DVD)

• Internet research

• Dealer visits, brochures

• Website content may be acquired in both text and image formats and may require various levels of editing. Acquired content will be mapped to specific vehicle applications (i.e., year, make, model, etc.) as well as systems, locations, components, etc., using proprietary tools. Load data to database repository using proprietary tool and troubleshoot any issues resulting from the load.

• Execution of quality assurance processes to ensure published content meets product and end-user expectations

• Assist in resolving customer concerns

Skills and Qualifications Required

• Demonstrated knowledge of vehicle parts, systems, service and repair operations, relationships, and nomenclature for light duty as well as medium-heavy duty vehicles

• Ability to work with a stringent deadline while maintaining the quality of work

• Self-motivated, results-oriented team player, with an ability to work effectively in a remote/offsite capacity

• Basic skill level with Microsoft Office applications

• Data entry and cleanup of existing database as defined for team products

• Possess strong analytical thinking, with an attention to detail

• Proven ability to produce high-quality, accurate content

• A passion for the automotive world

• Strong written and verbal communication skills

• Associate degree from accredited college or university or equivalent industry experience

Preferred Qualifications

• Industry certifications

• Extensive knowledge of vehicle parts/systems and basic operations of OEM service sites

• Familiarity with database concepts

• Knowledge of industry related applications

• Technical degree, certificate in Automotive/Truck repair or three+ years' experience working with an OEM or aftermarket company on parts catalogs for passenger cars, light-duty trucks, or medium/heavy duty

• Understanding of automotive or industry taxonomies

MOTOR data is involved in billions of transactions annually across multiple segments of the industry. If you have ever taken a vehicle in for an oil change, received an estimate for mechanical or collision repair, or purchased a part online or in a store, you've benefited from MOTOR data. In addition, the fleets of cars and trucks that deliver your goods and services are maintained using MOTOR data.

Headquartered in Troy, Michigan, MOTOR is a Hearst company. Hearst is one of the nation's largest diversified media, information and services companies with more than 360 businesses. Its major interests include ownership in cable television networks such as A&E, HISTORY, Lifetime and ESPN; majority ownership of global ratings agency Fitch Group; Hearst Health, a group of medical information and services businesses; 30 television stations such as WCVB-TV in Boston and KCRA-TV in Sacramento, Calif., which reach a combined 19 percent of U.S. viewers; newspapers such as the Houston Chronicle, San Francisco Chronicle and Albany Times Union, nearly 300 magazines around the world including Cosmopolitan, ELLE, Harper's BAZAAR and Car and Driver; digital services businesses such as iCrossing and KUBRA; and investments in emerging digital and video companies such as BuzzFeed, Vice, Complex Networks and AwesomenessTV.

As a member of the Hearst team we offer our employees superior benefits, compensation and career development opportunities created to attract and retain the top candidates.