Contact Representative *Seasonal*

Department Of The Treasury Kansas City , MO 64126

Posted 4 months ago

  • Duties

Help Duties Summary

The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.

Learn more about this agency

Responsibilities

WHAT IS THE WAGE AND INVESTMENT (W&I) DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.

WHAT DOES A CONTACT REPRESENTATIVE DO? IRS Contact Representatives work primarily with taxpayers and their representatives through telephone or face-to-face contact. You would provide authoritative tax law assistance and take action where needed to resolve their tax issues, often involving delinquent situations. Actions needed might include analyzing the taxpayer's ability to pay, initiating liens, and negotiating installment payment agreements.

As a Contact Representative you will:

  • Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact;

  • Address wide range of issues/problems that require unique solutions;

  • Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities;

  • Secure, analyze and protect sensitive personal and financial information;

  • Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues; And

  • Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

Travel Required

Not required

Supervisory status

No

Promotion Potential
08

  • Job family (Series)
    0962 Contact Representative

  • Requirements

Help Requirements Conditions of Employment

  • Refer to Additional Information.

  • Click "Print Preview" to review the entire announcement before applying.

  • Must be a U.S. Citizen or National.

  • Qualifications

You must meet the following requirements by the closing date of this announcement:

GS-05 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience that may have been gained in work with records, documents or financial accounts which involved applying established rules and procedures, or experience gained through work in positions that involved frequent contact with the public researching and responding to non-routine requests for information orally or in writing. The following are examples of specialized experience that may be qualifying and are not all inclusive. Applying laws, rules or regulations and written guidelines; Experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues; Negotiating with others to resolve issues; Performing administrative and technical procedures using a computer to locate and review records and reconcile discrepancies; Experience working with records or financial accounts applying established rules and procedures (e.g., basic accounting, credits and debits, researching and/or adjusting accounts).

OR

You may substitute education for specialized experience as follows: completed at least 4 years of education above the high school level leading to a Bachelor's degree (120 semester hours, 180 quarter hours or 2880 formal classroom hours) or a Bachelors or higher degree.

OR

You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions

  • The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.

  • To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

Education


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Supervisory Contact Representative MSP (Centralized Evaluative Review)

Department Of The Treasury

Posted 1 week ago

VIEW JOBS 10/7/2019 12:00:00 AM 2020-01-05T00:00 * Duties Help Duties Summary WHAT IS THE WAGE & INVESTMENT DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate electronically to file their returns and make payments. See Other Information for Locations Learn more about this agency Responsibilities WHAT DOES A FRONT LINE MANAGER DO? As a Front Line Manager, first level supervisor, you will be responsible for assigning, directing, and reviewing the work of subordinate employees. You will use your leadership skills and management techniques for planning, scheduling, and coordinating work operations, planning and carrying out the training and development of employees, evaluating employees' work performance, and in performing all other related administrative functions. Generally, you will direct the work operations of subordinates performing administrative, complex clerical, technical and/or work comparable in nature. The functions, activities, and services provided may have limited geographic coverage and support activities within specific agency program segments. As a Front Line Manager you will: * Plan work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work. * Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. * Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. * Give advice, counsel, or instruction to employees on work and administrative matters. * Interview candidates for positions within the organization/unit, and recommend appointment, promotion, or reassignment to such positions. * Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. * Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. * Identify developmental and training needs of employees, providing or arranging for needed development and training. * Initiate ways to improve production, work processes, and/or to increase the quality of the work directed. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov. Travel Required Occasional travel - 1 to 5 Nights a Month Supervisory status Yes Promotion Potential 07 * Job family (Series) 0962 Contact Representative * Requirements Help Requirements Conditions of Employment * Refer to Other Information * Click "Print Preview" to review the entire announcement before applying. * Must be a U.S. Citizen or National * IRS Employees with Career or Career Conditional Appointments . Qualifications You must meet the following requirements by the closing date of this announcement. BASIC REQUIREMENTS (FRONT LINE MANAGER): You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service. To be qualifying for this position your experience should be sufficient to demonstrate: * Experience with management techniques, methods, theories, principles, and labor relations concepts, to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives with combined technical and administrative oversight * Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled * Experience applying basic budget management principles and practices (i.e. ability to maintain and manage financial resources) * Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers. * The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-timework; part-timework is considered on a prorated basis. * To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. Education Department Of The Treasury Kansas City MO

Contact Representative *Seasonal*

Department Of The Treasury