Contact Representative Managment Trainee Cadre NTE 1 Year MBE 5 Years

Duties

WHAT IS THE TAXPAYER SERVICESDIVISION?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Cadre members may be placed in a temporary management position on a as needed basis for up to 5 years. Placement into the cadre is no guarantee of placement into a management assignment. Selectees may be temporarily promoted without further competition or regard to the 120/180 day restriction.

Cadre members will receive developmental activities and training that will provide the employee with increased proficiencies and leadership competencies.

13 Vacancies will be filled in the following specialty areas:

Taxpayer Service Centers Puerto Rico Accounts Management

Front Line Managers typically perform such duties as:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.

• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.

• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.

• Give advice, counsel or instruction to employees on work and administrative matters.- Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.

• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.

• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.

• Identify developmental and training needs of employees, providing or arranging for needed development and training

• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

Managerial assignments covered by this cadre are in the 0962 series. Assignments will be made at the IR-09 through IR-08 levels.

Cadre members may be placed in a temporary Frontline developmental managerial positions on an as needed basis. While in this program, if the applicant becomes eligible for a higher grade they may receive a temporary promotion to the higher grade without further competition.

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Requirements

Conditions of Employment

STANDARD POSITION DESCRIPTIONS (SPD):

PD97174 and PD97175

Visit the IRS SPD Library to access the position descriptions.

• Cadre length is for a designated term of 5 years and will not be made permanent.

• Cadre members may be given temporary assignments (temporary promotions, details) to management positions for the time frame specified in the announcement. Once the cadre time frame expires, you must reapply to be considered for future cadre position(s)/announcement(s).

• You will remain in your home position and grade until a management assignment becomes available and is offered to you. You will be returned to your home position and grade upon completion of each assignment.

• You will participate in managerial training and developmental activities.

• You will remain in your current duty location.

• Cadre positions will be located in Jacksonville, Florida.

• Moving expenses for cadre positions will not be authorized.

• Employees must have at least a fully successful rating on their current annual appraisal in order to compete for the Cadre.

• Cadre members must maintain a fully successful performance rating in any temporary assignment or in their permanent position to remain in the program for the 5 year membership.

• If performance during a managerial assignment warrants removal from the position, you will be subsequently removed from the Cadre and returned to your former position.

• If you are the subject of a disciplinary and/or adverse action or impeding disciplinary and/or adverse action while serving you will be removed from the cadre.

• Employees selected into the program must update their Supervisory Availability information on an annual basis. Current cadre members Supervisory Availability forms will be emailed for updating.

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. Qualified applicants will be ranked in accordance with the MSP procedures.

You must meet the following requirements by the closing date of this announcement:

FRONT LINE MANAGER BASIC REQUIREMENTS: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the pay band or GS grade in the normal line of progression in the Federal service. To be qualifying for this position your experience should be sufficient to demonstrate:

• Experience with management techniques, methods, theories, principles and labor relations concepts, to assure optimum utilization of personnel, equipment and space for the accomplishment of all program objectives with combined technical and administrative oversight;

• Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled;

• Experience applying basic budget management principles and practices (i.e. ability to maintain and manage financial resources);

• Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers.

AND

SPECIALIZED EXPERIENCE IR-08:

You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job. To be qualifying for this position your experience must include:

• Experience that demonstrated management/leadership experience such as applying management techniques, methods, theories, principles, or labor relations concepts for the accomplishment of all program objectives with combined technical and administrative oversight. This experience may have been gained through work experience as a project/program manager, team lead or project/program lead, technical advisor, or senior specialist/analyst that included managing resources, providing support to managers, mentoring team members, providing day to day guidance training and/or oversight of peers or others.

• Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled;.

• Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers.

SPECIALIZED EXPERIENCE IR-09:

You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job. To be qualifying for this position your experience must include:

• Experience that demonstrated management/leadership experience such as applying management techniques, methods, theories, principles, or labor relations concepts for the accomplishment of all program objectives with combined technical and administrative oversight. This experience may have been gained through work experience as a project/program manager, team lead or project/program lead, technical advisor, or senior specialist/analyst that included managing resources, providing support to managers, mentoring team members, providing day to day guidance training and/or oversight of peers or others.

• Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled;.

• Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers.

TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens" or Status applicants.

AND

BILINGUAL POSITIONS ONLY: This is a bilingual position. Applicants will be required to demonstrate proficiency in Spanish. You must be able to speak, read and write the selected language in order to be considered proficient in that language. If you indicate language proficiency, you may be tested at some point in the hiring process to determine if you possess the required level of proficiency. If you are unable to demonstrate proficiency, you will not be qualified for these positions.

Go to Understanding the IRS Paybands for GS/IR conversion. For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Additional information

• Management will initiate temporary promotions for assignments with a term of one full pay period or more. The cadre participant must meet the "specialized experience requirements" by the closing date of the announcement to qualify for a promotion. As opportunities become available, participants who compete for the program can be temporarily promoted non-competitively to any PD identified as part of the program, without regard to the 120 to 180-day temporary promotion restriction.

• It is your responsibility to apply for another cadre, if you wish, at or near the end of the time period. Renewal in another cadre is not automatic or guaranteed.

• Must be a U.S. Citizen or National.

• This is a non-bargaining unit position.

• Alternative work schedule, staggered work hours or telework may be available. Must meet IRS telework eligibility requirements.

• Tour of Duty: Day Shift

• Start and stop times between 6:00 a.m. and 6:00 p.m.; Mid Shift

• Start and stop times between 10:00 a.m. and 8:30 p.m.

• Subject to a 1-year supervisory or managerial probationary period (unless already completed).

• Must successfully complete a risk background investigation, including the FBI criminal history record check.

• Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder

• If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.

• In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.

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