Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Contact Representative (Customer Service Representative) (Blngl-Spanish)

Expired Job

US Government Other Agencies And Independent Organizations Philadelphia , PA 19107

Posted 3 months ago

  • Videos

  • Duties

HelpDuties Summary

NOTE: This position is being filled on a full-time, permanent basis. Additional selections may be made within six months from the closing date of this announcement.

This is a career-ladder position leading to the GS-8 grade level.

Learn more about this agency

Responsibilities

Customer Service Representatives (CSRs) provide assistance to beneficiaries and the general public in person, by telephone, or in writing. CSRs conduct interviews to determine the nature of the caller's question or issue; explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs

Travel Required

Not required

Supervisory status

No

Promotion Potential
8

  • Job family (Series)
    0962 Contact Representative

Similar jobs

  • Customer Service Representatives

  • Representatives, Customer Service

  • Requirements

HelpRequirements Conditions of Employment

  • U.S. Citizenship required

  • Selective Service Registration, if applicable (www.sss.gov)

  • Background and/or security investigation required

  • Job offers are contingent on background / security investigation results

  • Selectees are required to serve a 1 year probationary period

  • Relocation expenses will not be paid

  • Complete the initial online assessment and USA Hire Assessment, if required

Qualifications

All qualification requirements must be met by the closing date of the announcement. If you are using experience to qualify, you must have:

GS-5: 52 weeks of full-time specialized experience equivalent to the GS-4 level in the Federal Service performing the following tasks: (1) Applying laws, regulations policies or procedures to provide assistance preparing forms or documents; (2) Answering questions from members of the public or their representatives to obtain or provide information; (3) Using a computer to reconcile discrepancies or entering data; and (4) responding to written inquiries and drafting a variety of other written products.

Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience.

SELECTIVE PLACEMENT FACTOR

Meet and Deal Panel Interview: Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Candidates must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the Meet and Deal panel interview, you will not qualify for the job. If you have previously taken and passed the Meet and Deal Interview, please submit a copy of your notice as verification. If you have previously held a SSA position subject to the Meet and Deal Interview requirement, please upload a copy of a SF-50, Notification of Personnel Action, as verification that you have held such a position.

BILINGUAL CERTIFICATION INTERVIEW: Applicants must have the ability to fluently speak and understand both English and SPANISH. Applicants will be required to pass an interview designed to assess possession of this ability.

Education

SUBSTITUTING EDUCATION: If you are qualifying for this position based on completed education at an accredited U.S. college, university, or other educational institution, you must provide a copy of your transcripts or other proof of education prior to being appointed. NOTE: Education completed in a foreign institution must be deemed equivalent to that gained in conventional/accredited U.S. education programs. It is the applicant's responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to: Credential Evaluation Services.

GS-5: Successful completion of a full 4-year course of study above high school (e.g., 120 earned semester hours, 180 earned quarter hours, bachelor's degree, etc.).

COMBINING EDUCATION AND EXPERIENCE:

Experience and education as described above may be combined to meet the minimum qualification requirements.

GS-5: Education course work equivalent to a baccalaureate program beyond the second year (e.g., in excess of the first 60 earned semester or 90 earned quarter hours) is creditable toward meeting the minimum qualification requirements.

Note: Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
PartTime Customer Service Representative

Aaron's, Inc

Posted 1 week ago

VIEW JOBS 12/6/2018 12:00:00 AM 2019-03-06T00:00 Part-Time Customer Service Representative Job ID C0902TY Date posted 12/04/2018 Address: 3451 ARAMINGO AVE STE 2 PHILADELPHIA Pennsylvania 19134 APPLY NOW Description: Join a powerful company with empowered associates! Begin your success story here! Looking for a career that combines your brilliant people skills with your enthusiasm about customer service? Aaron's is the nation's premier sales and lease ownership retailer. As a Part Time Customer Service Representative, you will leverage your passion for sales and customer service to support our customers desire to own their product. Your professionalism, organization skills, desire to sell and motivated attitude will drive your career growth. Aaron's National HiringEvent – All US Stores Nationwide Wednesday, September 26th,2018 10:00am to 7:00pm https://jobs.aarons.com/NationalHiringevent Join us today and help success stories unfold tomorrow – our customers' and your own. Learn more at #LifeAtAarons What role will YOU play * Drive Sales through building authentic relationships with customers * Assist in the designing and staging of the showroom floor * Process lease order forms and accurately input customers information * Assisting customers to ownership by processing renewal payments What we offer YOU * A dynamic career-path with internal promotional opportunities * A world class progressive development program * Sundays off! * Incentive pay opportunities * Associate purchase discounts * Full time and part time positions available What do we need from YOU * At least 18 years old * Schedule flexibility between 8A – 9P, including Saturdays * High school diploma or equivalent * Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Click herefor a Realistic Job Preview! Aaron's is an Equal Opportunity Employer. Aaron's, Inc Philadelphia PA

Contact Representative (Customer Service Representative) (Blngl-Spanish)

Expired Job

US Government Other Agencies And Independent Organizations