Contact Representative * Amended* (Collection Representative)

Department Of The Treasury Franklin , TN 37064

Posted 3 weeks ago

  • Duties

Help

Duties

Summary

The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world.

Come Join the Department of the Treasury and Invest in Tomorrow.

See "Other Information" for Locations

Learn more about this agency

Responsibilities

WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SB/SE) DIVISION? The Small Business/Self-Employed (SB/SE) Division provides examinations and taxpayer education services for about 7 million small businesses and upwards of 33 millions self-employed and supplemental income taxpayers. SB/SE taxpayers generally have higher incomes than most taxpayers, need to file twice as many tax forms, and generally need to rely more on paid tax preparers and the taxpayer education outreach activities of the IRS.

WHAT DOES A CONTACT REPRESENTATIVE DO? IRS Contact Representatives work primarily with taxpayers and their representatives through telephone or face-to-face contact. You would provide authoritative tax law assistance and take action where needed to resolve their tax issues, often involving delinquent situations. Actions needed might include analyzing the taxpayer's ability to pay, initiating liens, and negotiating installment payment agreements.

As a Contact Representative you will:

  • Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact;

  • Address wide range of issues/problems that require unique solutions;

  • Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities;

  • Secure, analyze and protect sensitive personal and financial information;

  • Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues; And

  • Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems.

If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

Travel Required

Occasional travel - See Other information

Supervisory status

No

Promotion Potential
08

  • Job family (Series)
    0962 Contact Representative

  • Requirements

Help

Requirements

Conditions of Employment

  • Refer to Other Information.

  • Click "Print Preview" to review the entire announcement before applying.

  • Must be a U.S. Citizen or National

.

Qualifications

You must meet the following requirements by the closing date of this announcement:

GS-05 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: experience that may have been gained in work with records, documents or financial accounts which involved applying established rules and procedures, or experience gained through work in positions that involved frequent contact with the public researching and responding to non-routine requests for information orally or in writing. The following are examples of specialized experience that may be qualifying and are not all inclusive. Applying laws, rules or regulations and written guidelines; Experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues; Negotiating with others to resolve issues; Performing administrative and technical procedures using a computer to locate and review records and reconcile discrepancies; Experience working with records or financial accounts applying established rules and procedures (e.g., basic accounting, credits and debits, researching and/or adjusting accounts). OR

You may substitute education for specialized experience as follows: completed at least 4 years of education above the high school level leading to a Bachelor's degree (120 semester hours, 180 quarter hours or 2880 formal classroom hours) or a Bachelors or higher degree. OR

You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions

  • The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.

  • To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

Education


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Enterprise Preferred Dell Synergy Acceleration Team Inside Sales Representative Franklin MA Or Round Rock Texas

Dell Inc

Posted 4 days ago

VIEW JOBS 12/7/2019 12:00:00 AM 2020-03-06T00:00 Job ID R045941 Date posted Nov. 26, 2019 Enterprise Preferred - Dell Synergy Acceleration Team - Inside Sales Representative Franklin, MA or Round Rock TX VMware, a global leader in cloud infrastructure and digital workspace technology, accelerates digital transformation by enabling unprecedented freedom and flexibility in how our customers build and evolve IT environments. With VMware solutions, organizations are improving business agility by modernizing datacenters and integrating public clouds, driving innovation with modern apps, creating exceptional experiences by empowering the digital workspace, and safeguarding customer trust by transforming security. VMware is a member of the Dell Technologies family of companies and the role you're applying for is charged with creating new business for both VMware and Dell Technologies. The Dell Synergy Acceleration Team (DSAT) is a fast-paced organization responsible for driving accretive growth for both VMware and Dell Technologies. We're looking for people who love to win, have strong business ethics and great communication skills. If you have the ambition to learn new technologies, drive sales, and deliver results, this may be the role for you. The ISR will help DSAT penetrate deeper into the Dell Technologies Enterprise Preferred accounts in the Central Division with programmatic plays and consistent touch to drive revenue. The ISR will partner closely with VMware and Dell Technologies account executives to drive joint sales opportunities that deliver a better together customer experience and accelerate synergy revenue between both companies. The role will also allow the ISR to develop a skillset for future roles within VMware and/or Dell Technologies. The EP ISR will drive and own the consistency required to build pipeline (account planning), sustain partnership guidelines (teaming agreements) and deliver accretive growth (white space). Responsibilities include: * Facilitate account planning and teaming sessions for Enterprise Preferred and lower end of enterprise business. * Own/update Teaming Agreements with the joint team Account Execs. * Attend weekly Dell Technology team calls and consistently share the VMware GTM message during those calls. * Assist our Workforce Transformation pursuit leader in following up with account teams and maintaining a cadence for those opportunities. * Identify VMware white space campaigns for out quarter managed sales opportunities. * Articulate the full range of VMware technologies, products, and services and identify how these products and services align to customer needs. * Collaborate with colleagues, cross-functionally to support the sales strategy. Required Skills: * Being meticulous isn't a sound bite; it's one of your strongest qualities. You enjoy being involved in several projects and are talented at handling expectations and your own time. * You love collaborating across teams and are personable, effective and extraordinarily organized. * You have excellent verbal and written communication skills. Leveraging these skills to sell competitive products is something you genuinely enjoy. * You may have experience working in a high-performance team and thrive in a fast-paced stimulating environment. * You are coachable and open to receiving and acting on feedback to improve results. * You have an unwavering positive attitude, strong drive for results, and can easily handle ambiguity. * Familiarity with computers and technology. Comfortable using Salesforce, MS Windows OS, and MS Outlook. Preferred Skills: * 1-3 years of software or enterprise selling experience. * Prior experience working for Dell EMC or VMware strongly preferred. * Bachelor's degree, or equivalent experience. * Track record of high achievement within Sales, or a relatable field. * Naturally curious and passionate. * The aptitude to master our sales tools, provided training. * A keenly developed high-reaching mindset. * A highly self-driven sense of motivation. * The ability to deal with objections. BENEFITS: We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment. Why Dell: Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. From developing brand new accounts to driving expansion across existing accounts, our Direct Sales team transforms opportunity into action every day. Whether focusing on a geographical area, product line, industry, channel or market segment, their goal is the same: to develop relationships with the end-users of the organization and generate meaningful sales. They are the direct line between our ground-breaking portfolio of product solutions and the desks of satisfied customers. Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here. Apply now Apply now Dell Inc Franklin TN

Contact Representative * Amended* (Collection Representative)

Department Of The Treasury