Contact Lens Specialist - Bilingual

Job Description

What Would You Do? The Specifics?

• Maintains a neat and orderly contact lens room, maintains equipment, and follows company Health and Safety protocols.

• Optimizes the contact lens department to ensure efficiency and compliance with company's policies and operational guidelines.

• Educates clients on proper contact lens and eyeglass care.

• Performs insertion and removal training of contact lenses to customers, as permitted by state law.

• Maintains accurate and organized patient records.

• Contacts customers weekly for products waiting to be dispensed; notifies customers when orders are ready or of any delays.

• Ensures quality standards are always met.

• Reviews CCL remakes and shares information with GM.

• Handles initial customer inquiries regarding contacts and eyeglasses.

• Communicates with the General Manger providing daily results vs goals.

• Ensures effective merchandising and execution of marketing, pricing promotions, and initiatives according to Brand and Company standards.

• Monitors and maintains Contact Lens inventories and Department supplies under the direction of the General Manager.

• Follows the America's Best "Code of Excellence" to ensure customer satisfaction by creating a warm and welcoming environment for customers.

• Meets National Vision's sales and company objectives.

• Assists with selling and dispensing eyeglasses needed.

• Performs dispensing duties as necessary, if permitted by state law.

• Assists in maintaining the office to corporate and safety standards.

• Fluent in reading and speaking both English and Spanish.