Contact Center Trainer

Petsmart Phoenix , AZ 85002

Posted 2 months ago

PetSmart PetsHotel Reservation Center is seeking an experienced Corporate Trainer with energy, enthusiasm, and passion for developing people. This Trainer will have strong platform skills that inspire and motive trainees and a desire to be part of building and maintaining new training programs within the call center.

Under the direction of the Training Manager, the Trainer is responsible for using their skills, knowledge and positive attitude for training, facilitation, and coaching on customer service, sales, PetSmart systems and services. The trainer also promotes teamwork and demonstrates the highest ethical standards in the workplace.

The successful candidate will be a professional, high-performing individual who takes pride in performing top-quality work with a team-oriented, customer service mindset.

Responsibilities:

Instructor Led Training & Development

Transition Bay Coaching

Curriculum Development

Degree: High School Diploma or Equivalent

Experience: 2-3 years minimum

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to.

PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law.

Applicants must be over the age of 18.

The employer will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.


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Contact Center Trainer

Petsmart