Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Contact Center Trainer (Cct0118-901Ccc)

Expired Job

Crate And Barrel Morton Grove , IL 60053

Posted 3 months ago

We at Crate and Barrel want to ensure we help our customers, love, how they live, in the moments that matter. Some of our customers want to buy products they've never had the chance to experience in person and that's where our Contact Center comes in. Being apart of the contact center at any level means you are passionate about the customer and are innovative in the process. You will be an ambassador of service and become a product expert, you'll help some of our 1.6 million customers connect with the perfect item for their home. As part of the team here, you will be committed to making the ordinary extraordinary for our customers.

Train all Contact Center associates to handle each customer, in a professional, courteous, efficient and friendly manner, using applicable systems and resources.

  • Train order entry, customer service, email, online chat and furniture programs to Contact Center associates.

  • Maintain database of all training sessions completed by associates.

  • Coordinate on-site vendor training sessions and development opportunities.

  • Facilitate orientation for Contact Center new hires.

  • Assist in training various programs to Contact Center associates.

  • Answer all incoming contacts, phone, email, online chat, fax or letter, promptly and cheerfully.

  • Maintain an awareness of all product information, intranet communications, and current advertising and marketing initiatives and possess an understanding of how they affect sales and customer service.

  • Create and update training resource materials and programs, as needed.

  • Possess a complete understanding of applicable company systems, policies and procedures.

  • Possess a complete understanding of training and communication resources relevant to the position.

  • Participate in ongoing training regarding technology upgrades and new systems applicable to the position.

Required Skills

  • Basic arithmetic, excellent organizational skills

  • excellent telephone presence, excellent interpersonal skills, excellent data entry skills.

  • Previous Experience Minimum 1 year of Contact Center, Crate and Barrel or CB2 store experience

  • Required Learning Assigned Learning Plan(s) per position Machines, Tools, Equipment, Software General office equipment, including computer and printer, Microsoft Office Suite (Word, Excel, PowerPoint, Paint), company email system, Contact Center Sales (CCS) system, telephone, copier, fax machine, calculator, Visio software Certifications and/or Degrees

  • High school diploma/GED or equivalent

  • Full-Time Flexible to work evenings/weekend days

  • Ability to travel to Morton Grove, IL to conduct training as needed

  • Excellent reading and written language skills (English)

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Fitness Trainer

Planet Fitness

Posted 3 weeks ago

VIEW JOBS 10/29/2018 12:00:00 AM 2019-01-27T00:00 Job Summary Nationally Accredited Personal Training Certificate required. The Fitness Trainer will be responsible for running the Planet Fitness group fitness program (PE@PF). This includes assisting new members in the achievement of their fitness goals by designing a simple workout program and instructing them on the proper use of equipment. Essential Duties and Responsibilities * Conduct and run the Planet Fitness PE@PF program, including creating and following the schedule. * Consult with members regarding their fitness goals and instruct them on how to properly and safely use the equipment. * Create bi-weekly updates consisting of a variety of exercises. * Meet class requirements based on club size and member traffic. * Assist in front desk related activities including: * Answer phones in a friendly manner and assist callers with a variety of questions. * Check members into the system. * New member sign-up. * Take prospective members on tours. * Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Qualifications/Requirements * A passion for fitness and health! * Upbeat and positive attitude. * Punctuality and reliability is a must. * Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. * Strong listener with the ability to empathize and problem solve. * Demonstrate diplomacy in all interactions while using appropriate behavior and language. * Current CPR Certification required. * Nationally Accredited Personal Training Certificate required. * High School diploma/GED equivalent required. * Must be 18 years of age or older. Physical Demands * Continual standing and walking during shift. * Continual talking in person or on the phone during shift. * Must be able to occassionally lift up to 50 lbs. * Will occasionally encounter toxic chemicals during shift. Planet Fitness Morton Grove IL

Contact Center Trainer (Cct0118-901Ccc)

Expired Job

Crate And Barrel