Contact Center Team Lead

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their health and wealth so they can be ready for the good days ahead.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit IntegrityMarketing.com.

Contact Center Team Lead

PHP AGENCY, LLC.

PHP Agency LLC., "PHP," is seeking a Contact Center Team Lead to join our Dallas-based HQ team.

PHP is a national life insurance field marketing organization ("FMO") founded in 2009 by visionary entrepreneur Patrick Bet-David. PHP partners with leading insurance and annuity carriers to offer a comprehensive basket of insurance products to a diverse client base in the middle-class market. PHP provides a part-time or full-time opportunity to individuals in this market wishing to pursue careers as life insurance agents. PHP passionately serves our diverse middle-class consumer clients through a field sales force of nearly 20,000 licensed agents (Q4 2021). PHP headquarters offices are in Addison, Texas (Dallas metroplex

Duties and Responsibilities:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns

• De-escalate situations involving dissatisfied customers, offering patient assistance and support

• Call clients and customers to inform them about the company's new products, services and policies

• Guide callers through troubleshooting, navigating the company site or using the products or services

• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

• Collaborate with other call center professionals to improve customer service

• Help to train new employees and inform them about the company's customer management policies

Skills and qualifications:

• Strong communication, both written and verbal

• Great active listening skills

• Exceptional interpersonal and rapport building skills

• A patient and empathetic attitude

• Strong time management and organizational skills

• Adaptability and flexibility

• Comfortable working in fast-paced environments

• Troubleshooting skills, either basic or advanced, depending on the role and industry

• Computer literacy

• Phone skills, including familiarity with complex or multi-line phone systems

• In-depth knowledge of a company's products and/or services

• Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area

• Ability to speak multiple languages, especially those common among caller.

Benefits:

• Eligible for ownership plan

• Eligible for health and welfare benefit plans

• Eligible for Integrity's 401(k) retirement plan

• Eligible for 15 days of personal paid time off (PTO) per calendar year. PTO is accrued on a biweekly basis.

• Eligible for 1 floating, birthday holiday, per calendar year

• Eligible for 10 company paid holidays, per calendar year.

• Eligible for 2 days of company paid service time, per calendar year.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily.

Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Integrity Marketing Group, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity Marketing Group, LLC will provide reasonable accommodations for qualified individuals with disabilities