Contact Center Support Representative

The Tennessee Credit Union Nashville , TN 37201

Posted 7 days ago

The Tennessee Credit Union is seeking a support representative to serve in our Member Contact Center. The ideal candidate will possess good organizational skills, and have the ability to provide superior member service by email and phone, and the ability to efficiently complete tasks with accuracy.

Professional demeanor and a sincere helping disposition are a must. General hours are Monday Thursday 8:00am 5:00pm and Fridays 8:00am 6:00pm. Position pays a minimum of $12 per hour. EOE

TTCU is not only dedicated to their members, but to their employees as well. We are happy to offer competitive wages and an extensive benefits package including major medical, dental, vision, retirement, 11 paid holidays and more!

DUTIES

The following duties are normal for this position, but should not be interpreted as all inclusive. Other duties may be required and assigned.

Reply to member requests by secured mail, online messaging, and voicemails.

Assist with member account maintenance requests.

Post and process mail items.

Perform wire transactions upon request.

Assist in all Electronic banking areas such as Remote Deposit Capture, backup for Credit Card functions, and debit card requests

Process requests to open accounts that are submitted electronically.

Provide back up to other team members when necessary.

JOB REQUIREMENTS

General knowledge of Credit Union operations, of products and services.

Professional appearance and behavior, particularly the ability to deal with multiple requests, problem situations, and

frequent interruptions.

Pleasant telephone voice and personal demeanor.

Ability to work in a non-smoking environment.

Ability to sit for extended periods of time, with constant repetitiveness of picking up/laying down phone handset.

JOB QUALIFICATIONS
1 year customer service experience preferred, preferred in a call center setting

High school education required

In order to be hired into this position, the candidate must have an acceptable credit history per a report which will be run prior to employment. Good credit history is considered an essential element for this position.

In addition, the candidate must pass a drug screen and background check. No recruiters please.



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VIEW JOBS 2/21/2020 12:00:00 AM 2020-05-21T00:00 The Tennessee Credit Union is seeking a Contact Center Representative to serve in our Member Contact Center. The ideal candidate will provide superior member service via telephone and other remote delivery channels. Common requests include completing transactions and providing information on other products and services. The call center is a full-time fast paced environment, perfect for the energetic person who is eager to build their career in the credit union industry. The ideal candidate will demonstrate friendliness, very strong interpersonal skills, a professional demeanor and have a sincere attitude of helping in order to deliver an exceptional member experience for every member, every time. General hours are Monday - Thursday: 8:00a - 5:00p and Friday: 8:00a - 6:00p, with some exceptions. Position pays a minimum of $13/hr. EOE TTCU is not only dedicated to their members, but to their employees as well. We are happy to offer competitive wages and an extensive benefits package including major medical, dental, vision, retirement, 11 paid holidays and more! DUTIES The following duties are normal for this position, but should not be interpreted as all inclusive. Other duties may be required and assigned. * Answer and route member calls. * In compliance with Credit Union regulations, assist with member account request. * Provide back up to other team members when necessary. JOB REQUIREMENTS * General knowledge of Credit Union operations, of products and services. * Professional appearance and behavior, particularly the ability to deal with multiple requests, problem situations, and frequent interruptions. * Pleasant telephone voice and personal demeanor. * Ability to work in a non-smoking environment. * Ability to sit for extended periods of time, with constant repetitiveness of picking up/laying down phone handset. JOB QUALIFICATIONS * 1 year customer service experience required * High school education required * 1 year as telephone operator, receptionist or comparable position preferred. * Prior Credit Union experience a plus but not required. In order to be hired into this position, the candidate must have an acceptable credit history per a report which will be run prior to employment. Good credit history is considered an essential element for this position. In addition, the candidate must pass a drug screen and background check. No recruiters please. The Tennessee Credit Union Nashville TN

Contact Center Support Representative

The Tennessee Credit Union