The Tennessee Credit Union is seeking a support representative to serve in our Member Contact Center. The ideal candidate will possess good organizational skills, and have the ability to provide superior member service by email and phone, and the ability to efficiently complete tasks with accuracy.
Professional demeanor and a sincere helping disposition are a must. General hours are Monday Thursday 8:00am 5:00pm and Fridays 8:00am 6:00pm. Position pays a minimum of $12 per hour. EOE
TTCU is not only dedicated to their members, but to their employees as well. We are happy to offer competitive wages and an extensive benefits package including major medical, dental, vision, retirement, 11 paid holidays and more!
The following duties are normal for this position, but should not be interpreted as all inclusive. Other duties may be required and assigned.
Reply to member requests by secured mail, online messaging, and voicemails.
Assist with member account maintenance requests.
Post and process mail items.
Perform wire transactions upon request.
Assist in all Electronic banking areas such as Remote Deposit Capture, backup for Credit Card functions, and debit card requests
Process requests to open accounts that are submitted electronically.
Provide back up to other team members when necessary.
General knowledge of Credit Union operations, of products and services.
Professional appearance and behavior, particularly the ability to deal with multiple requests, problem situations, and
Pleasant telephone voice and personal demeanor.
Ability to work in a non-smoking environment.
Ability to sit for extended periods of time, with constant repetitiveness of picking up/laying down phone handset.
1 year customer service experience preferred, preferred in a call center setting
High school education required
In order to be hired into this position, the candidate must have an acceptable credit history per a report which will be run prior to employment. Good credit history is considered an essential element for this position.
In addition, the candidate must pass a drug screen and background check. No recruiters please.
The Tennessee Credit Union