Contact Center Supervisor

Maximus, Inc. Jacksonville , FL 32277

Posted 1 week ago

Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

Job Description Summary

The Contact Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met. The Contact Center Supervisor provides departmental leadership and supervision of call center employees.

  • Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.

  • A portion of time is normally spent performing individual tasks related to the unit or sub-unit.

  • Generally supervises semi-skilled employees or a few individual professional contributors.

  • Works on issues of limited scope.

  • Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained.

  • Monitors daily operations of a unit or sub-unit.

  • Requires full knowledge of own area of functional responsibility.

  • Frequently interacts with subordinate employees and functional peer groups.

  • Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules.

  • Receives predetermined work assignments that are subject to a moderate level of control and review.

  • Directs subordinates to complete assignments using established guidelines, procedures and policies.

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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Contact Center Supervisor

Maximus, Inc.