Home Depot Fort Mill , SC 29716
Posted 6 days ago
Position Purpose:
The HDES Contact Center Supervisors lead and coach remote teams of 16+ combined Regional Communication Administrators supporting and dispatching HDES field technicians. The supervisors ensure quality customer interaction, build, and retain customer relationships and are committed to the timely delivery of company services. They contribute to the overall success and profitability of the business by ensuring that teams meet and/or exceed department goals and objectives. Aligned with our culture, a key role is that of coaching, guiding, developing, inspiring, and caring for associates. The supervisors lead their team in executing business strategies and objectives and are responsible for recruiting, hiring, training, and managing to achieve department and position goals. The Incumbent should be self-motivated, eager to motivate associates to work as a team while meeting the needs of customers, and effectively communicate verbally and in writing with all internal and external stakeholders.
Key Responsibilities:
Direct Manager/Direct Reports:
This position typically reports to Contact Center Manager or Manager Operations Process
This position has 6+ Direct Reports
Travel Requirements:
Physical Requirements:
Working Conditions:
Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications:
Working knowledge of Microsoft Office Suite
Working knowledge of Tableau; nice to have but not required
Working knowledge of presentation software (e.g., Microsoft PowerPoint)
1+ year of previous leadership experience
Minimum Education:
Preferred Education:
Minimum Years of Work Experience:
Preferred Years of Work Experience:
Minimum Leadership Experience:
Preferred Leadership Experience:
Certifications:
Competencies:
Action Oriented
Collaborates
Drives Engagement
Communicates Effectively
Customer Focus
Drives Results
Home Depot