Contact Center Specialist

Legacy Community Federal Credit Union is looking for the right candidate to join our team as a full time Contact Center Specialist. This position is in office position.

Legacy is committed to assisting our members in the greater Birmingham area at one of our nine branches. Additionally, we are proud to be the official credit union of the University of Alabama at Birmingham.

We want to help our members Craft their Legacy by providing products and services to our members that help fulfill their financial needs. We have been loyal to the UAB and Birmingham community since 1955.

We are also committed to providing competitive pay to our employees, as well as excellent benefits. We offer health and dental insurance through BCBS of Alabama, as well as company paid Life and LTD insurance.

We offer two retirement plans: 401(k) with discretionary match and a Cash Balance Defined Benefit Plan and Trust. We also have 12 paid holidays, 12 vacation days, and 10 sick days for our employees! This is a full time position, with the standard hours being Monday through Friday from 8:00 am - 5:00 pm.

In this Contact Center Specialist position, we rely on you to effectively assist our members with all of their telephone requests while providing exceptional customer service. From basic account information, answering questions about products and services, resolving problems, and performing basic monetary transactions.

As needed, you recommend and sell products and services, and direct members to various departments for specific information and/or services that cater to their individual needs/goals. If you can do those things and meet the following requirements, we would be happy to have you as part of our team!

• Prior customer service experience

• High school diploma or GED

• One to three years of similar or related experience

• Prior telephone experience preferred

Apply today!