Provide quality member service by processing member transactions accurately and efficiently.
Complete checking, savings and loan transactions in an accurate and expedient manner.
Provide assistance to members regarding questions or problems with accounts or services.
Promote the Credit Union by appropriately cross-selling products and services to meet established monthly sales goals.
Research and make adjustments to member accounts as necessary.
Maintain a thorough knowledge of Credit Union policies and procedures.
Conduct each member interaction in a manner to meet our Core Values.
Skills & Experience:
High school diploma, general education degree (GED) or relevant work experience.
Previous financial institution and call center experience desired.
Bilingual in Spanish is preferred.
Excellent listening skills, math aptitude, and verbal communications skills are needed.
Must be team oriented and enjoy working in a challenging environment.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Experience with electronic services (such as: mobile banking, online banking, Bill Pay, etc) is preferred.
Compensation is commensurate with experience. The Contact Center is open Monday through Friday 9-6 and Saturday 9-1.
Schools offers an excellent compensation and benefits package including health, LTD, Life and AD&D, 401(k) plan, FSAs, & free or discounted banking services.
Job # 314191