Contact Center Representative

Schools Financial Sacramento , CA 94204

Posted 6 days ago

Key Responsibilities:

  • Provide quality member service by processing member transactions accurately and efficiently.

  • Complete checking, savings and loan transactions in an accurate and expedient manner.

  • Provide assistance to members regarding questions or problems with accounts or services.

  • Promote the Credit Union by appropriately cross-selling products and services to meet established monthly sales goals.

  • Research and make adjustments to member accounts as necessary.

  • Maintain a thorough knowledge of Credit Union policies and procedures.

  • Conduct each member interaction in a manner to meet our Core Values.

Skills & Experience:

  • High school diploma, general education degree (GED) or relevant work experience.

  • Previous financial institution and call center experience desired.

  • Bilingual in Spanish is preferred.

  • Excellent listening skills, math aptitude, and verbal communications skills are needed.

  • Must be team oriented and enjoy working in a challenging environment.

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

  • Experience with electronic services (such as: mobile banking, online banking, Bill Pay, etc) is preferred.

Compensation is commensurate with experience. The Contact Center is open Monday through Friday 9-6 and Saturday 9-1.

Schools offers an excellent compensation and benefits package including health, LTD, Life and AD&D, 401(k) plan, FSAs, & free or discounted banking services.

Job # 314191

EOE/M/F/D/V


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Contact Center Representative

Schools Financial