Contact Center Representative

Level Agency Pittsburgh , PA 15222

Posted 2 weeks ago

About You:

You are curious and eager to learn. You relish the opportunity to learn by doing in a fast-paced and demanding environment. You thrive in a culture that is nimble, collaborative, analytical and creative.

Does this sound like you? If so, Level Agency is currently looking for a reliable and motivated Contact Center Representative to join our team and we cant wait to meet you!

The ideal candidate will have previous experience in a customer support role and be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

About the Position:

The Contact Center Representative will be part of the agencys Contact Center Team and will be the main liaison between Level and their assigned clients.

Your Impact:

  • Prompt follow-up on all customer inquiries.
  • Conduct brief customer interviews with strict adherence to required scripting.
  • Determine appropriateness of callers qualifications as compared with program goals.
  • Achieve daily and monthly activity, performance and quality assurance goals.
  • Accurately and completely portray client specific information to callers.
  • Conduct all activities in accordance with the highest ethical standards. Adheres to all state, and federal rules and regulations.

Requirements

Skills:
  • Excellent communication and interpersonal skills
  • Ability to work with people from a variety of socio-economic and cultural backgrounds.
  • Adherence to assigned schedule with minimal call-offs and/or tardiness
  • Ability to work a computer, headset and to follow program guidelines, while being comfortable speaking to customers over the phone
  • Possess a sincere interest in helping others
  • Goal oriented
  • Demonstrate a professional and positive attitude

Qualifications:

  • Must be a high school graduate or have GED. Bachelors degree is highly preferred.
  • Previous call center experience and/or customer service experience preferred.
  • Evening and/or Weekend availability preferred

Benefits

  • Competitive compensation
  • Performance reviews every six months
  • PTO allowance
  • Ability to develop and refine skills with career advancement opportunities
  • Employee appreciation programs
  • Work with an awesome group of really intelligent people!

The Company:

Level Agency is a leading full-service interactive agency headquartered in Pittsburgh seeking a Contact Center Representative. Recently #190 on the Inc. 500s Fastest-Growing Private U.S. Companies and one of Pittsburghs Best Place to Work, Level Agency delivers powerful and comprehensive online solutions including multi-channel digital marketing, search engine optimization, lead generation, website development, ROI reporting, and much more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Contact Center Representative

Level Agency