Contact Center Rep. I (2Nd Shift)

Unify Financial Credit Union Las Vegas , NV 89134

Posted 1 week ago

Overview:

Summary:

Provide Superior Service regarding all Credit Union services to members verbally and in writing via telephone, e-mail and chat, in an accurate, timely, and professional manner.

Responsibilities:

  • Answers and resolves member inquiries or complaints regarding Credit Union products and services through calls, e-mails, and chats, escalating situations when required.

  • Cross-sells products and services, explains features and benefits and offers alternative products or services as appropriate.

  • Establishes and maintains positive member service relationships

  • Remains up to date and informed on all Credit Union operations, products and services.

  • Maintains quality and productivity levels, as established by department standards.

  • Works collaboratively with others in department to build and maintain a strong cohesive team and achieve department objectives

  • Interfaces with other departments as needed to assure that member needs are met and disputes are resolved in a timely manner.

  • Maintains confidentiality of information as well as controls and protects sensitive information and material.

  • Demonstrates knowledge and understanding of audit and compliance regulations related to operations.

  • Ensures full compliance with UNIFY Financial Credit Union Service Standards, policies, procedures and the Bank Secrecy Act.

  • Performs all other duties as assigned.

Qualifications:

  • Requires high school diploma or equivalent.

  • Some college preferred.

  • Requires a minimum of one years of related experience with resolving complex customer inquiries and complaints, preferably in a financial institution.

  • Flexibility with work schedule is also required.

See the UNIFY Difference!

At UNIFY, we believe that each team member is a valued contributor. Through a teamwork approach, we strive to provide a positive and rewarding workplace that helps our team succeed. UNIFY provides a work environment which promotes learning, growth, and the opportunity for team members to challenge themselves.

Competitive Compensation and Excellent Benefits Package

  • Includes:

Medical (PPO/HMO), Prescription, Dental (PPO/DMO), Vision, Life, and Short- and Long-Term Disability Insurance

Dependent and Medical Care - Flexible Spending Accounts

Vacation, Sick, Personal and Holiday Pay
401(K) Plan with employer match

Education reimbursement for approved programs

UNIFY banking privileges for you and your family

  • All programs subject to review and change

UNIFY is proud to be a drug-free, equal-opportunity employer. For more information on UNIFY, visit us at www.unifyfcu.com


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Contact Center Rep. I (2Nd Shift)

Unify Financial Credit Union