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Contact Center Project Manager

Expired Job

Verizon Communications Alpharetta , GA 30023

Posted 2 months ago

What you'll be doing...

This technical Project Manager is a member of the Verizon Professional Services team and is viewed by the customer as a subject matter expert responsible for Project Management and consulting related to the implementation of complex CX solutions involving multiple technologies. As our Project Manager you will have strong interpersonal skills and a comprehensive understanding of technical solution delivery as well as the interdependencies between technologies.

You will be a leader in contact center solution delivery with the ability to apply a governance model to track progress, resourcing, risks, issues and action items across long periods of time. You will have excellent written and verbal communication abilities and be able to coordinate activities with other Project Managers for projects involving multiple solution towers, teams and / or vendors. The successful Project Manager is highly motivated and willing to take initiative in order to drive successful engagements.

Your role will include:

  • Collaborating with customers and internal partners to understand customer needs and requirements

  • Applying your knowledge of our enterprise solutions to address customer needs

  • Scoping, planning, and executing multiple projects in accordance with contractual requirements, including financial and resource management for on-time, on-budget delivery

  • Applying project management best practices and managing communication processes and project reporting to all stakeholders

  • Working on complex contact center solution delivery methods

  • Working with internal resources, customer resources and multiple product vendors to ensure seamless delivery of large scale and complex solutions spanning long periods of time

  • Driving solution delivery and overcoming any obstacles that might present to stay on course

  • Developing credibility and a strong business partner relationship with customers

What we're looking for...

You'll need to have:

  • Bachelor's degree or four or more years of work experience as a technical contact center project manager

  • Experience managing and implementing complex contact center solutions

  • Experience in managing Genesys Contact Center solution implementations

  • Experience with technologies such as (Viptella, Meraki, Cisco)

  • Project Management Professional (PMP) Certification

Even better if you also have:

  • Bachelor's or Master's Degree

  • Eight or more years of experience in Project Management within a professional services environment

  • Experience related to solution delivery of LAN-WAN solutions

  • Familiarity with implementation principles, theories and concepts; specifically the Waterfall and AGILE delivery methods; and the proven ability to work both independently or collaboratively to achieve success.

  • Understanding of general contact center concepts

  • Demonstrated ability to ensure high quality deliverables referenced in the SOW, and maintaining adherence to delivery best practices.

  • Proven ability to partner and work with third party vendors

  • Demonstrated capability to effectively communicate with all project stakeholders

  • Experience with project schedule creation and maintenance

  • Proficiency in Microsoft Office (Project, Word, Excel, and Visio)

  • Demonstrated excellent written and verbal communication skills

When you join Verizon...

You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Contact Center Project Manager

Expired Job

Verizon Communications