Contact Center Product And Servicing Specialist

Regions Financial Corporation Memphis , TN 38103

Posted 2 months ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Contact Center Product and Servicing Specialist helps strengthen existing customer relationships by conducting needs-based conversations on a variety of financial products and services.

Primary Responsibilities

  • Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions' financial products and services, including all loan and deposit products

  • Fields inbound phone calls from Regions' customers with a high potential to pursue further transactions

  • Takes ownership of customer issues and works proactively with the customer for resolution

  • Refers customers to an internal team of experts when complex financial goals and needs are recognized

  • Works with either close supervision or under clearly defined procedures

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.

Requirements

  • High School Diploma or GED

Preferences

  • Experience in customer service and/or sales

Skills and Competencies

  • Ability to manage multiple priorities simultaneously

  • Ability to work in a team environment when applicable

  • Ability to work under direct guidance

  • Ability to work under pressure and meet deadlines

  • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)

  • Strong verbal, written communication, and organizational skills

  • Strong work ethic and self-motivation

Training WORK FROM HOME:

Monday-Friday 8am-5pm CST for 4 weeks.

Following training WORK FROM HOME Schedule:

Monday-Friday (8am-7pm CST) 8-hour shift, and Saturday OR Sunday weekend rotation 11am-5pm CST (2 out of 5 days, overtime rotation, set day)

Benefits information

https://www.regions.com/about-regions/benefits/benefits-library

Position Type

Full time

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

  • Paid Vacation/Sick Time

  • 401K with Company Match

  • Medical, Dental and Vision Benefits

  • Disability Benefits

  • Health Savings Account

  • Flexible Spending Account

  • Life Insurance

  • Parental Leave

  • Employee Assistance Program

  • Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

https://www.regions.com/welcometour/benefits.rf

Location Details

Riverchase North

Location:

Hoover, Alabama

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

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Contact Center Product And Servicing Specialist

Regions Financial Corporation