Contact Center Pharmacy Tech

Dignity Health Phoenix , AZ 85002

Posted 2 months ago


Hello humankindness

Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 200 providers and 500 support staff that cover a wide variety of specialties. The medical group has had tremendous success over the past few years and now provides more than 73 subspecialty services.

The physicians provide clinical services in their areas of specialty and many serve in pivotal academic, research and leadership roles.

DHMG is also heavily involved in preparing tomorrow's healthcare providers. DHMG has 84 medical school students and approximately 200 residents and fellows throughout the 25 academic programs. Clinical services are complemented with translational and bench research to augment medical education for residents and students.

The mission of Dignity Health Medical Group is consistent with Dignity Health's mission and St. Joseph's guiding principles with a focus on innovative clinical care and the pursuit of excellence through scholarly activities.

As part of the Dignity Health hospital system, DHMG has full access to the staff and all facilities on our hospital campuses. This unique relationship with our hospital allows Dignity Health Medical Group to provide its patients with state-of-the-art patient services including care of the poor and disenfranchised.

Look for us on Facebook and follow us on Twitter.

For the health of our community ... we are proud to announce that we are a tobacco-free campus


SUMMARY - The pharmacy technician specialist is responsible for gathering information from medical records and other sources as required to process medication refill requests while adhering to the department's protocol policies. Technicians will also be data collecting, analyzing and reporting on controlled substance prescribing for Dignity Health Medical Group (DHMG) providers.



High School Diploma/GED

Experience in retail pharmacy

AZ Pharmacy Technician Certification

Basic computer skills required

Skills/Abilities: Ability to be self-motivated and work within minimal supervision, yet able to recognize when it is appropriate to seek assistance.

Ability to perform pharmacy calculations.

Ability to operate fax machine, photocopier and voice mail system. Capable of using/learning to use an electronic medical record (EMR).

Demonstrate computer skills with clinical quality and financial reporting required, including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Desktop Publishing software.

Ability to work with and communicate to diverse work force in all levels of the organization.

Must have strong ability to serve as a patient advocate through a demonstrated skill in and understanding.

Able to exercise discretion to ensure that patient confidentiality is maintained and a professional, respectful clinic/department environment exists at all times.

Familiar with electronic methods of communications (e.g. e-mails, computer messaging, pagers, etc.).

Knowledge of e-prescribing capabilities and limitations.

Other Requirements:
Must be able to adapt easily to change.

Must be able to work in a team environment that may change or fluctuate dependent on the activity or timeframe.

Ability to promote a role model excellent customer service.


Two years experience in retail pharmacy desired.

Strong communication skills required

Knowledge of generic and trade drug names and pharmacy terminology

Knowledge of clinic and department policies and procedures

Familiar with DHMG clinics, names and locations

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sales Agent Contact Center

American Homes 4 Rent

Posted 1 week ago

VIEW JOBS 10/15/2019 12:00:00 AM 2020-01-13T00:00 American Homes 4 Rent This is a work from home position open to Phoenix locals only. You will be required to attend 10 days of training in Las Vegas starting November 12th. You will have to report to the local office 1-2 times per month for coaching, and you will travel to Las Vegas for training 1-2 times per year for the duration of your employment. As one of the country's fastest-growing property management companies of single-family rental homes, American Homes 4 Rent has an exhilarating and fluid start-up culture and permanency of a well-founded corporation, rich with diversity. As pioneers in the industry, solidified by our place on Wall Street, American Homes 4 Rent (AMH:NYSE) is currently looking for qualified candidates. With a culture of unprecedented growth, quality and innovative collaboration, we are seeking personalities to complement our attributes. The Sales Development Rep II is responsible for providing effective customer service by responding to inbound calls and emails from customers inquiring about the Company's inventory of homes, by using in-depth knowledge of company products and programs as well as interacting with team members within the department. Responsibilities – * Performs daily activity relating to inbound calls and/or emails from customers inquiring about home inventory. * Assesses customer needs in order to schedule home tours through an electronic lockbox system (Rently) * Obtains information and documents call/email using CRM database and any other approved resources, ensuring proper call handling and follow up as needed * Will occasionally be required to travel Requirements – * High school diploma or GED required; some college preferred * Minimum 2 years' experience within an inbound call center setting * Sales experience with a proven track record of success * Real Estate or Property Management experience preferred * Basic PC skills * Bilingual (English/Spanish) abilities a plus * Excellent verbal and written communication, problem-solving, time management and conflict resolution skills * Strong relationship management, organizing and customer service skills * Must be able to meet multiple deadlines * Must be able to maintain confidentiality * Must be able to implement process improvement changes Compensation and Benefits – * $15/hour plus bonus * Full time * Work from home potential after training in office * United Healthcare * Dental/Vision options * PTO * 401(k) with company match Work where you feel right at home - If you are a versatile professional who values culture, a constructive environment and the potential for exponential growth, we want to work with you! Apply now and someone from our Talent Acquisition team will reach out to you soon! Related keywords – Sales development representative, sales representative, sales development, call center, in-bound calls, customer service, sales, call center, contact center, real estate, property management, bilingual, property management, full time American Homes 4 Rent Phoenix AZ

Contact Center Pharmacy Tech

Dignity Health