Contact Center Pharmacy Tech

Dignity Health Phoenix , AZ 85002

Posted 2 months ago

Overview

Hello humankindness

Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 200 providers and 500 support staff that cover a wide variety of specialties. The medical group has had tremendous success over the past few years and now provides more than 73 subspecialty services.

The physicians provide clinical services in their areas of specialty and many serve in pivotal academic, research and leadership roles.

DHMG is also heavily involved in preparing tomorrow's healthcare providers. DHMG has 84 medical school students and approximately 200 residents and fellows throughout the 25 academic programs. Clinical services are complemented with translational and bench research to augment medical education for residents and students.

The mission of Dignity Health Medical Group is consistent with Dignity Health's mission and St. Joseph's guiding principles with a focus on innovative clinical care and the pursuit of excellence through scholarly activities.

As part of the Dignity Health hospital system, DHMG has full access to the staff and all facilities on our hospital campuses. This unique relationship with our hospital allows Dignity Health Medical Group to provide its patients with state-of-the-art patient services including care of the poor and disenfranchised.

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For the health of our community ... we are proud to announce that we are a tobacco-free campus

Responsibilities

SUMMARY - The pharmacy technician specialist is responsible for gathering information from medical records and other sources as required to process medication refill requests while adhering to the department's protocol policies. Technicians will also be data collecting, analyzing and reporting on controlled substance prescribing for Dignity Health Medical Group (DHMG) providers.

Qualifications

MINIMUM:

High School Diploma/GED

Experience in retail pharmacy

AZ Pharmacy Technician Certification

Basic computer skills required

Skills/Abilities: Ability to be self-motivated and work within minimal supervision, yet able to recognize when it is appropriate to seek assistance.

Ability to perform pharmacy calculations.

Ability to operate fax machine, photocopier and voice mail system. Capable of using/learning to use an electronic medical record (EMR).

Demonstrate computer skills with clinical quality and financial reporting required, including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Desktop Publishing software.

Ability to work with and communicate to diverse work force in all levels of the organization.

Must have strong ability to serve as a patient advocate through a demonstrated skill in and understanding.

Able to exercise discretion to ensure that patient confidentiality is maintained and a professional, respectful clinic/department environment exists at all times.

Knowledge:
Familiar with electronic methods of communications (e.g. e-mails, computer messaging, pagers, etc.).

Knowledge of e-prescribing capabilities and limitations.

Other Requirements:
Must be able to adapt easily to change.

Must be able to work in a team environment that may change or fluctuate dependent on the activity or timeframe.

Ability to promote a role model excellent customer service.

PREFERRED:

Two years experience in retail pharmacy desired.

Strong communication skills required

Knowledge of generic and trade drug names and pharmacy terminology

Knowledge of clinic and department policies and procedures

Familiar with DHMG clinics, names and locations



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Contact Center Pharmacy Tech

Dignity Health