Contact Center Patient Access Registrar

Shriners Hospitals For Children Pasadena , CA 91101

Posted 2 weeks ago

Job Description:

Shriners Hospitals for Children believes that its long-term success as the world's finest philanthropic healthcare system depends on the dedication of each employee to a core set of values. These core values embrace the concept that all employees are valued members of the family-centered patient care team.

Patient Access Registrar

Shriners Hospitals for Children - Pasadena, CA

Shriners Hospitals for Children Pasadena is currently seeking to hire a Patient Access Registrar.

Position Summary

Patient Access Registrar is responsible for interviewing patients upon admission, recording necessary personal information and securing required signatures, obtaining required documents, and preparing and supplying patient data to various hospital departments. Responsible for accurate data entry of patient demographic and financial information into hospital computer system.


Duties of the Patient Access Registrar include but are not limited to the following:

  • Schedules all patient visits according to established guidelines.

  • Has knowledge of third party payers including commercial, HMOs, PPOs, EPOs, Federal (Medicare) and State (MediCal) payers and basic diagnosis criteria for acute admission.

  • Obtains authorizations for treatment via telephone or acceptance of written documentation.

  • Obtains patient signatures on required forms

  • Obtains copy of patient insurance cards and photo id and scans into document imaging system.

Responsibilities, cont:

  • Interviews patients to compile, verify and update all pertinent information necessary to complete registrations, birth certificates, claims, billing, or other health information/patient access information related processes.

  • Maintain a 95% or better data entry accuracy rate

  • Maintain consistent daily workload volume equal to industry benchmark of 25-30 patient registrations per 8 hour shift

  • Completes and processes new patient intake application and documentation.

  • Verifies patient eligibility for all patients.

  • Complete work assignments as per departmental policy and procedure

  • Arranges for the efficient and timely admission and or registration of all patients. Assures that patient information is accurately obtained and documented. Informs patients of Federal and State Healthcare Regulations. Explains hospital policies and procedures.

  • Demonstrates ability to receive, make, and transfer telephone calls promptly, courteously and efficiently. Takes accurate messages.

  • Ability to accurately understand, pronounce and spell basic Medical Terminology.

  • Obtains and witnesses consent signatures according to Federal and State regulatory agencies.

  • Assists patients in understanding his/her insurance benefits.

  • Completes admission forms, prepares identification band and labels. Confirms identification of patient, places band on left or right wrist or other extremity, according to diagnosis.

  • Responsible for completion of patient discharges and transfers via the hospital computer system.

  • Maintains an organized and professional work area.

  • Works effectively with others toward departmental goals. Creatively contributes to problem solving for outcome and process improvement.

  • Maintains attendance and punctuality in accordance with hospital policies and departmental standards

  • Completes cross-training in all patient access areas.

  • Attends all mandatory education classes.

  • May perform special assignments or other duties as requested by department leadership.

  • Demonstrates care, concern and courtesy when interacting with internal and external customers, treating all with dignity and respect. Displays warm and pleasant personality emphasizing tact, empathy and patience.

  • Knows, uses, maintains, verifies, reconciles, corrects, balances and audits a variety of health information/ patient access indexes, lists, reports, accounts, census, logs, computer and optical imaging storage and retrieval systems. Compiles and generates information related to same.

  • Displays sensitivity to the patient's condition in extracting information and assuring maximum confidentiality.

  • Demonstrates computer literacy, including basic knowledge of hospital computer systems, including PC Windows environment, optical imaging software, electronic mail, printers, scanners and other office computer hardware.

Job Accountabilities and Competencies

Complies with policies and procedures regarding customer satisfaction and service excellence. Demonstrates professionalism and cultural sensitivity in coordinating activities and communicating with all customers, peers, and the community at large. Conducts self in a professional, respectful and courteous manner during all interactions. Works effectively and collaboratively with others toward common goals.

  • Communicates accurately, honestly, supportively and in a timely manner with department and interdepartmental team members.

  • Demonstrates effective business writing and oral communication skills, handwriting is clear and legible.

  • Participates in operational aspects of the department, and maintains/participates in performance improvement activities within the department.

  • Demonstrated understanding of third party payer types including CCS, Medicare, Medi-cal, Commercial Carriers, managed Care, HMO, PPO, etc

  • Knowledge of health plans with special processing requirements for SHCLA patient population

  • Demonstrates patience and tact in daily interactions

  • Ensures a smooth patient flow

  • Able to explain hospital policy and procedure to patients regarding authorizations and insurance requirements

  • Excellent organizational skills

  • Able to interpret insurance benefits

  • Perceptive listening skills

  • Strong analytical and problem solving skills

  • Ability to interact with public and all levels of employees throughout the organization

  • Complete account activation within established department time frames

  • Participate as a team member, maintain a patient volume equal to or greater than co-workers

Job Requirements


  • Work Experience:

  • Minimum 1 year hospital registration experience.

  • Education:

  • High School diploma/Equivalency.

  • Some education in a healthcare related field desirable

  • License, Certification or Registration Required:

  • Language Skills:

  • Bilingual.

  • Effective written and verbal communication skills in English and Spanish.

  • Mathematical Skills:

  • Basic

  • Reasoning, Ability:

  • Critical thinking skills. Ability to organize time to accommodate changing situations and complete workload by end of shift.

  • Other Skills / Ability:

  • Knowledge of medical terminology.

  • Ability to type minimum of 35 wpm

  • Demonstrated knowledge of third party payers including Medicare, Medi-cal, HMO, PPO and Commercial Carriers

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Contact Center Patient Access Registrar

Shriners Hospitals For Children