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Contact Center Developer
DCM Data Systems
New York City , NY 10001
Posted 3 months ago
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The Contact Center IVR team develops and supports a portfolio of Contact Center IVR applications for clients and the field which include: self-service IVR applications, CTI and intelligent call routing, Call Recording and Speech Analytics, Work Force Management, and Call Back Technology and Reporting.
These applications deliver a wide range of functionality by leveraging speech recognition and Natural Language Understanding (NLU) and intelligent call routing to provide the best caller experience.
Principal Duties and Responsibilities:
Design, develop, and implement IVR applications.
Work with consulting resources onshore and offshore locations.
Skills Required 5+ years' experience with Genesys and other related technologies with thorough understanding of Genesys platform.
Experience in building Genesys IVR solution using Genesys composer and GVP platfrom.
Thorough understanding and experience in integrating IVR application with Nuance speech.
Skills Desired Experience in migrating IVR applications from Avaya AVP to Genesys GVP.
Thorough understanding of Genesys products, services and future platform roadmap including building Omni channel solution using conversation manage, building SIP solution using Genesys SIP server.
("Contact Center Developer" or "Contact Center")