Contact Center Customer Service Inbound/Outbound II

Kelly Services Atlanta , GA 30301

Posted 3 months ago

Kelly Services is hiring multiple Service Locating Agent's for one of our top clients in Atlanta GA!

Start Date:ASAP

End Date:09/30/19

Schedule:M-F 9am-6pm

Pay Rate:$13.50/hour

Location:260 interstate n circle Atlanta Georgia USA 30339

Have questions? Chat with me:

The overall purpose and objective of this role is to locate service providers who can provide timely, cost effective repair services to customers covered by an extended warranty. The Service Locator will use a variety of methods and tools, such as the internet and various database searches to identify service solutions.

Upon identifying a service solution the Service Locator will coordinate the scheduling of service with the customer and the servicer prior to dispatching the service call to the service provider. The Service Locator must be well versed in the use of the internet and be able to navigate quickly and multitask through multiple web pages, systems and databases.

Job Functions:

Incumbent will select locating cases from the service locating queue. Locator will review case notes to determine if service is required.

Locator will search our internal database for service providers who are a match for the product(s) which are in need of repair.

As needed, Locator will also be required to use the internet as a source to search for and recruit servicers who are not currently in any of our internal databases for the purpose of adding them our service provider network.

Locator will also need to make outbound phone calls to our customers to set appointment times/dates once a service provider has been located.

Locator will be required to take inbound phone calls from our call center agents and provide assistance in setting up service for our extended warranty customers.

Dispatch service calls using our internal service scheduling application as outlined in our documented dispatch processes.

Document cases with detailed notes on the interaction between the Locating agent and the customer and the Locating agent and the service provider

Demonstrated Skills/Qualifications:

High School diploma required

College degree or Technical training preferred.

Well versed and extremely proficient in navigating and searching the internet

Strong multitasking skills, with the ability to manage multiple tasks, systems and web pages all in a single session

Proficient in the use of Microsoft Word and Excel

Excellent communication skills, both written, oral and phone etiquette

Strong problem solving skills, with an attention to detail

Conflict Resolution skills

Excellent attendance and punctuality

Ability to work effectively in a fast paced environment

Ability to effectively work time sensitive cases in a very fast paced production environment

Proven analytical and organizational skills

Have questions? Chat with me:

If you are interested in this position please apply and follow up with an email to me, Diana Maya , at with your resume attached and SLA Atlanta in the subject line.

Why Kelly


At Kelly

Services , we work with the best. Our clients include 95 of the Fortune

100 companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.

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