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Contact Center Agent

Expired Job

Brooks Brothers Enfield , CT 06082

Posted 4 months ago

As America's oldest clothing retailer, Brooks Brothers has a long history of creating long-term relationships with both our Customers and our Associates. With more than 260 stores throughout the United States and Canada and more than 250 locations abroad, we continue to grow the brand with a respect for our heritage and a vision for the future.

Do you thrive in a fast-paced relationship focused environment? Love going above and beyond to do what is right by the customer? How about delivering superior service instinctively to customers before they even ask? If so we want to hear from you!

The diversity of our operations has recently created an opportunity for a Full Time Customer Service Agent located at our Enfield, CT offices. A Customer Service Associate with Brooks Brothers innately understands the needs of the consumer and will be able to communicate their personal approach to a successful customer service policy. In addition, the Customer Service Associate's role is unscripted, thus allowing individuals the flexibility necessary to successfully resolve all customer issues without restrictive timelines nor canned verbiage requirements; this approach requires demonstrated patience, empathy, sound judgment and balanced decision-making skills. The successful candidate shall contribute a positive, energetic and organized approach to their role within this highly functioning team. Our Customer Service department provides support to customers 7 days a week, from 8:00am to 9:00pm EST, scheduling flexibility is required.

Key Accountabilities:

  • Listen to the customer's needs and provide the appropriate product and ordering recommendations while maintaining and strengthening the customer relationship.

  • Demonstrate and provide detailed product knowledge to help solve customers' questions and convert those product inquiries into sales.

  • Accurately capture, modify and communicate customer orders and requests, initiate credits and transfers, and update customer contact information.

Skills/Requirements


Preferred Experience &

Skills:
  • Strong interpersonal skills, attention to detail, and the ability to thrive in a fast-paced and dynamic work environment.

  • Prior retail sales or customer service experience is necessary.

  • Comfortability with technology and social platforms (i.e. Facebook, Instagram, Twitter).

  • Personable and solution focused with the ability to provide a "concierge" level of service to our valued Brooks Brothers customer.

Benefits:

  • Full Medical, Vision and Dental Coverage

  • Employee Discount on full price merchandise; Local and Global discount

  • Flexible time off policy

  • Annual Sample Sales and Quarterly Associate Discount Program

  • Company and Work group Engagement Activities and Events.

The Brooks Brothers culture is rooted in our values of relationships, innovation, history, fairness and celebration and our vision to be the premiere lifestyle destination for ladies and gentleman for every generation. We are proud to offer our Associates a fulfilling work environment, unique and special benefits and a wide range of opportunities for personal and professional development.

Additionally, Brooks Brothers offers competitive compensation, excellent benefits and a positive work environment designed around the philosophy of mutual respect and the challenge of contributing to the continued success of our organization.

We invite you to submit your resume for immediate consideration.

Best Regards,

The Talent Acquisition Team of Brooks Brothers

We are an equal opportunity employer.

We are committed to a healthy and safe workplace for all.

#LI-AC1P


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Contact Center Agent FullTimeSeasonal

Brooks Brothers

Posted 4 days ago

VIEW JOBS 12/6/2018 12:00:00 AM 2019-03-06T00:00 As America's oldest clothing retailer, Brooks Brothers has a long history of creating long-term relationships with both our Customers and our Associates. With more than 260 stores throughout the United States and Canada and more than 250 locations abroad, we continue to grow the brand with a respect for our heritage and a vision for the future. Do you thrive in a fast-paced relationship focused environment? Love going above and beyond to do what is right by the customer? How about delivering superior service instinctively to customers before they even ask? If so we want to hear from you! The diversity of our operations has recently created an opportunity for a Seasonal, Full Time Customer Service Agent located at our Enfield, CT offices. Accountabilities: * Problem-solver and easily connect with customers * Exceed customers expectations with your guidance, knowledge, and real passion for fashion * Excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time * Multitask across applications to resolve a variety of complex customer service issues * Listen to customers and create solutions that are tailored to each individual customer * Provide an incredible customer experience Additional Information: Hours of operation: * 8:00 a.m.-9:00 p.m., 7 days per week Shifts available: * Sunday-Thursday, 9:00 a.m.-5:30 p.m * Tuesday-Saturday, 9:00 a.m.-5:30 p.m Some flexibility is required for holidays and specialevents. This position is seasonal, and training will begin on December 17. Skills/Requirements Preferred Experience & Skills: * Passion for customer service and taking ownership of the customer experience to provide a satisfactory resolution * Energized by change and able to thrive in a fast-paced work environment * Organized, and able to manage time effectively * Punctuality and good attendance are requirements of employment at Brooks Brothers The Brooks Brothers culture is rooted in our values of relationships, innovation, history, fairness and celebration and our vision to be the premiere lifestyle destination for ladies and gentleman for every generation. We are proud to offer our Associates a fulfilling work environment, unique and special benefits and a wide range of opportunities for personal and professional development. Additionally, Brooks Brothers offers competitive compensation, excellent benefits and a positive work environment designed around the philosophy of mutual respect and the challenge of contributing to the continued success of our organization. We invite you to submit your resume for immediate consideration. Best Regards, The Talent Acquisition Team of Brooks Brothers We are an equal opportunity employer. We are committed to a healthy and safe workplace for all. #LI-AC Brooks Brothers Enfield CT

Contact Center Agent

Expired Job

Brooks Brothers