Consumer Support Regulatory - Complaint Specialist

Encore Capital Troy , MI 48007

Posted 2 months ago

As we navigate through these unprecedented times, MCM's focus continues to be our commitment to our Consumers and Employees. Since the start of COVID-19, our teams have worked diligently to ensure the health and safety of our employees while continuing to support our Consumers.

MCM continues to hire in areas which aid in the support of our Consumers and Employees. We have also leveraged our digital capabilities to continue to provide a great recruiting experience. As an applicant, you may be asked to complete a phone screen, or a virtual interview and our Recruiting Team is committed to supporting any questions you may have throughout the Interview process.

Now more than ever, we have a high demand for goal-driven, motivated individuals to join our team. The Role The Consumer Support Service (CSS) is looking for a Consumer Support Regulatory Complaint Specialist to join our team here in Troy, MI. This resource will support the Internal Operations with assisting the team and to partner in managing of daily operations.

The Consumer Support Regulatory Complaint Specialist Responsibilities:
Track, investigate and prepare responses to consumer complaints. Oversees and makes suggestions for improvements to daily automated and manual processes.

Process administrative material and tasks Identify and escalate issues that may be a risk to the company. Education: Required: High School Diploma Preferred: Bachelors and/or Paralegal Certificate Experience:

Proficiency with MS Office. Good Communication Skills 2+ years in Financial Services or Legal related field Compliance Applicants must be currently authorized to work in the United States on a full-time basis.

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Consumer Support Regulatory - Complaint Specialist

Encore Capital