Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Consumer Service Specialist

Expired Job

GEA Parts, LLC Phoenix , AZ 85002

Posted 3 months ago

Job LocationUSA, Phoenix, AZ

Job Posting TitleConsumer Service Specialist

The ChallengeThe Consumer Service Specialist (CSS) is responsible for dispatching a dispersed technician workforce. It is a key position which requires daily interaction with customers, technicians, managers and service support personnel. The CSS is responsible for achieving set standards with four metrics: Internal Quality, Completed Calls per 8-hour day (CC8D), SOD (Start of Day) and Availability.

What you will Do

Essential results-based duties

Interact with Technicians, Consumers, Customers, CSM's and the call center daily with regards to managing a Technician's route as it pertains to exception.

Responsible for building and creating efficient routes by right-sizing AM/PM, tightening up routes based on geography, and managing forced calls. Additionally, checking part calls to ensure they deliver in time for service.

Reschedule customer calls

Position Requirement

  • Excellent organizational skills and attention to detail.

  • Excellent oral communication skills, specifically telephone skills.

  • Ability to work in an extremely fast-paced, dynamic team environment with many competing priorities and deadlines.

  • Must possess a high degree of integrity and ability to maintain confidentiality.

  • Must be a motivated self-starter, clear thinker and fast learner.

  • Must be able to build strong relationships

  • Work schedule varies and may change at any time. working relationships with a field based clientele

  • Ability to learn geography/read a map

Minimum Qualifications:

  • High school graduate or equivalent required.

Preferred Qualifications:

  • Minimum one year of previous dispatch experience.

  • Previous customer service, appliance, part, dispatch and/or inventory experience.

  • Knowledge of FSMS, COPS, TPTP systems or equivalent.

  • At least one year experience in use of IBM PC, Microsoft Windows, Word, Excel, PowerPoint, Mail, etc.

  • Flexibility as the work schedule varies and may change at any time.

What you need to Succeed

Working Conditions:

  • Working conditions are normal for an office environment.

  • Work may require occasional weekend and/or evening work.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
EVS Service Specialist

Dignity Health

Posted Yesterday

VIEW JOBS 1/16/2019 12:00:00 AM 2019-04-16T00:00 Overview Located in the heart of Phoenix, Ariz., St. Joseph's Hospital and Medical Center is a 586-bed, not-for-profit hospital that provides a wide range of health, social and support services with special advocacy for the poor and underserved. St. Joseph's is a nationally recognized center for quality tertiary care, medical education and research. It includes the internationally renowned Barrow Neurological Institute, the Muhammad Ali Parkinson Center, the Norton Thoracic Institute, a campus of Creighton University's Medical School and the first Level I Trauma Center in Arizona verified by the American College of Surgeons. U.S. News & World Report routinely ranks St. Joseph's among the best hospitals in the United States for neurology and neurosurgery. For more information please visit our website at Responsibilities JOIN US NOW as we are seeking a dedicated EVS SVC SPEC who is compassionate and shares our passion for our patients, families and hospital visitors to provide excellent cleaning services to an assigned area using standard operating procedures. Provides cleaning of patient care rooms, waiting rooms, offices and other locations as needed. The Environmental Services Surgical Specialist is allowed access to medication and storage rooms for cleaning purposes. Qualifications Preferred: HS Diploma/GED One (1) year experience related experience preferred Dignity Health Phoenix AZ

Consumer Service Specialist

Expired Job

GEA Parts, LLC