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Consumer Service Specialist

Expired Job

GEA Parts, LLC Phoenix , AZ 85002

Posted 3 months ago

Job LocationUSA, Phoenix, AZ

Job Posting TitleConsumer Service Specialist

The ChallengeThe Consumer Service Specialist (CSS) is responsible for dispatching a dispersed technician workforce. It is a key position which requires daily interaction with customers, technicians, managers and service support personnel. The CSS is responsible for achieving set standards with four metrics: Internal Quality, Completed Calls per 8-hour day (CC8D), SOD (Start of Day) and Availability.

What you will Do

Essential results-based duties

Interact with Technicians, Consumers, Customers, CSM's and the call center daily with regards to managing a Technician's route as it pertains to exception.

Responsible for building and creating efficient routes by right-sizing AM/PM, tightening up routes based on geography, and managing forced calls. Additionally, checking part calls to ensure they deliver in time for service.

Reschedule customer calls

Position Requirement

  • Excellent organizational skills and attention to detail.

  • Excellent oral communication skills, specifically telephone skills.

  • Ability to work in an extremely fast-paced, dynamic team environment with many competing priorities and deadlines.

  • Must possess a high degree of integrity and ability to maintain confidentiality.

  • Must be a motivated self-starter, clear thinker and fast learner.

  • Must be able to build strong relationships

  • Work schedule varies and may change at any time. working relationships with a field based clientele

  • Ability to learn geography/read a map

Minimum Qualifications:

  • High school graduate or equivalent required.

Preferred Qualifications:

  • Minimum one year of previous dispatch experience.

  • Previous customer service, appliance, part, dispatch and/or inventory experience.

  • Knowledge of FSMS, COPS, TPTP systems or equivalent.

  • At least one year experience in use of IBM PC, Microsoft Windows, Word, Excel, PowerPoint, Mail, etc.

  • Flexibility as the work schedule varies and may change at any time.

What you need to Succeed

Working Conditions:

  • Working conditions are normal for an office environment.

  • Work may require occasional weekend and/or evening work.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


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Consumer Service Specialist

Expired Job

GEA Parts, LLC