Consumer Sales Manager

Citizens Financial Group, Inc. Johnston , RI 02919

Posted 2 months ago


The Consumer Sales Manager is responsible for the markets' sales development, sales coaching, and the management of key sales initiatives and production. The manager is responsible for participating and leading key initiatives in the markets, partnering with Retail Incentive and other business partners to exceed sales goals in the market.

Primary responsibilities include:

  • Monitor and drive sales performance across the market through effective coaching and translation of production reporting

  • Drive key sales activities and creates best practices within the market to meet production goals

  • Create market wide sales events and the roll-out of quarterly/monthly campaigns and/or new products

  • Assumes Retail Director responsibilities in the absence of the Retail Director

  • Provide feedback at all times on Regional Manager performance and drives sales accountability with regional team

  • Analyze trends and gaps in production in the market, and responsible for creating an action plan to address areas of deficiency

  • Assist the Retail Director in setting goals for the market and goal distribution across the regions/branches

  • Liaison for key partnership to the business line including business line managers and corporate partnerships like Retail Incentive, Marketing and Communications

  • Organize and develop key meetings such as town halls, franchise meetings and workshop

  • Participate in corporate wide projects

  • Manage the integrity of the incentive plan by translating, enforcing, and educating colleagues on plan details. Manage the incentive and payout exception processes

  • Analyze incentive audit reports to identify training needs within a respective markets

  • This position interacts with numerous business partners in Consumer and Business Banking through building strong partnerships and working on various projects and initiatives

  • Responsible for coaching and on-boarding of Regional Managers


Required Skills/Experience:

  • Excellent Interpersonal and organizational skills and ability to work effectively as a team member

  • Ability to analyze sales reports and trends to effectively partner with Senior Leaders on setting goals and increasing sales production for a market

  • Very strong communication skills: ability to negotiate and influence senior leaders

  • Ability to form strong partnerships with business partners to successfully manage business line projects and initiatives

  • Experience in Retail Banking on a Regional Manager level

  • Experience training and coaching colleagues

  • Experience in a sales production role with proven success meeting sales goals

  • Experience analyzing production goals and coaching colleagues to success in meeting their sales goals.

  • Experience training and educating colleagues on various sales products and services


  • Bachelor's Degree preferred

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday

  • Friday, 8:00am

  • 5:00pm

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Consumer Operations Execution Professional

Citizens Financial Group, Inc.

Posted 4 days ago

VIEW JOBS 8/6/2020 12:00:00 AM 2020-11-04T00:00 Description The Consumer Operations Execution Professional is primarily responsible for executing, at a minimum, eight quality control tests related to Home Equity Lines of Credit (HELOCs). Testing may include system to contract testing for new loan setup (for both ALS and MSP), end of commitment testing (for ALS, MSP, and SBO), as well as end of commitment letter reviews. This testing is highly scrutinized as it is presented to governance committees and/or reviewed by the centralized Testing and Monitoring team. As such, this position requires advanced analytical and critical thinking skills, strong time management, and working with a high degree of accuracy and attention to detail. Proven intermediate knowledge of Excel and PowerPoint to gather, manipulate, and organize data from multiple sources is required. In addition, the Consumer Operations Execution Professional will be responsible for independently driving the maturity of the HELOC testing program forward by working with key business line stakeholders to automate testing where possible, increase monitoring activities, and enhancing/creating key reporting. Citizens Financial Group, Inc. Johnston RI

Consumer Sales Manager

Citizens Financial Group, Inc.