Consumer Sales

Frontdoor, Inc. Memphis , TN 38103

Posted 3 months ago

Operations

Position Overview

Receives inbound and/or places outbound telephone calls to sell home warranties. Promotes the benefits, coverage, and terms of products to potential customers. Converts sales opportunities to assist with company monthly sales goals. Upholds the high standards, guidelines, policies and procedures, especially when interacting with customers. Acquires and maintains knowledge and understanding of product coverage for application in every business transaction. Utilizes all available resources and maintains current and knowledgeable of all business unit policies, procedures and programs; completes required continuing education courses.

Job Responsibilities

  • Receives inbound and/or makes outbound telephone calls to sell home warranties.

  • Promotes the benefits, coverage, and terms of products to potential customers.

  • Implements effective sales techniques to convert sales opportunities with a high rate of efficiency.

  • Upholds the high standards, guidelines, policies and procedures, especially when interacting with customers.

  • Acquires and maintains knowledge and understanding of product coverage for application in every business transaction.

  • Utilizes all available resources and maintains knowledge of all business unit policies, procedures and programs; completes required continuing education courses.

Job Requirements

  • High school diploma or general education degree (GED) is required

  • 1-3 years of sales and/or customer service experience and/or training required, or equivalent combination of education and experience

  • Excellent communication skills

  • Microsoft Office software applications (Word, Outlook, Excel)

  • Ability to work in a team environment

  • Math competency

  • Detail oriented

  • Career Focused

  • Customer focused

  • High performer (driven / motivated to succeed)

  • Competitive

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

  • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.

  • Sitting for long periods of time while using office equipment such as computers, phones and etc.

  • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.

  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have:

  • Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

  • Incumbent will be subject to:

  • Inside working conditions: The change of building environment such as with or without air conditioning and heating.

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Consumer Sales

Frontdoor, Inc.