Consumer Relations Specialist

Covenant Health Knoxville , TN 37902

Posted 3 months ago



Peninsula Hospital is a division of Parkwest Medical Center Knoxville TN

Customer Relations Specialist, Knox Clinic

PRN/OCC, Shift: Days

Position Summary:

Works with a team in order to assist the consumer during their time in the clinic. This job covers both medical records and front desk functions.

The Consumer Relations Specialist will possess the knowledge to work in either of the support team positions whenever needed. This knowledge will be obtained through cross-training. Duties will include (but not limited to) maintaining consumer charts, registration, scheduling appointments, computer data entry, answering the telephone, collecting copays and deductibles, and assisting the consumer during their time in the clinic.

Minimum Education: High School graduate

Minimum Experience: Experience working in a medical office preferred.

Computer training, customer service training, and medical records organization skills necessary. Must be able to type 40 wpm, and be able to work with diverse populations.

Licensure Requirement: None


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Consumer Relations Specialist

Covenant Health