Consumer Real Estate Servicing Loss Mitigation Coordinator

Community Bank System, Inc. Olean , NY 14760

Posted 3 weeks ago

Hours/Week: 40 hours Location: US:NY: Olean-Consumer Real Estate Servicing Department

Minimum Pay Rate: $18.10

Relevant experience and education will be taken into consideration when determining actual starting pay rate.

Summary:

This position supports senior bank and department management to be compliant with bank investor guidelines with portfolio and investor mortgage loans, by conducting loss mitigation functions.


Education, Training and Requirements:
  • A.A. or A.S. degree required

  • B.S. degree strongly preferred

  • Business field of study strongly preferred

  • Work evenings, holidays and weekends as needed

Skills:

  • Proficient reading, writing and grammar skills

  • Excellent mathematical skills

  • Thorough knowledge of Excel

  • Proficient communicative skills

  • Ability to create, implement and maintain workflows based on regulatory guidelines

  • Highly organized; results driven with competency to meet demands of proficiency, effectiveness and efficiency

  • Demonstrated ability to analyze data from reports/workbooks

  • Must be collaborative, have the ability to adapt and reprioritize, and have an independently objective mindset

Experience:

  • Minimum of two (2) years with collections, foreclosure, bankruptcy, finance, accounting, legal or real estate fields strongly preferred

Responsibilities:

Supports CRES management in conducting loss mitigation functions, in order to effectively assist borrows to maximize home retention, and protect bank and investor collateral and interests by, but not limited to:

  • Working directly with distressed borrowers to assess their situations and discuss potential loss mitigations options

  • Processing and administering loss mitigation plans once appropriate reviews and approvals are provided, which includes but not limited to: reinstatements, forbearances, repayment plans and modifications

Develops, maintains and administers policies and procedures established and guided by the bank, investor, and/or regulatory agencies, to remain in compliance

Collaborates with:

  • All CRES staff to ensure borrowers are properly addressed regarding loss mitigation options, inquires, and assistance

  • Other departments and branches to improve or develop effective practices, address needs, and expand on opportunities

  • Investors as applicable for secondary market accounts

Supports CRES management in determining the best financial and integral course of action for default accounts or miscellaneous mortgage servicing requests

Performs all collection and servicing staff duties as needed

Other duties as assigned or directed

Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion.

Other information:

As an integral member of the CRES Department, this position is also responsible to provide assistance wherever necessary to help the Consumer Real Estate Servicing Department and the Bank in achieving their annual goals.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to stand, walk, sit, user hands to finger, handle, or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

Human Resources Contact: Elaine M. Starks

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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Consumer Real Estate Servicing Loss Mitigation Coordinator

Community Bank System, Inc.