Consumer Products Strategic Analyst II

Bank Of America Corporation Charlotte , NC 28201

Posted 1 week ago

Job Description:

Bank of America is committed to ensuring fair and consistent treatment for Consumer and Small Business remediation efforts. To drive enterprise wide consistency & accuracy, the Remediation team provides 'in house' remediation for impacts to Bank of America (the Bank)'s customers. Remediation consists of dedicated resources with expertise to manage the end-to-end execution of ongoing and one-time remediation efforts.

The Remediation Team performs customer remediation for the following products:

  • U.S. Consumer Card

  • Consumer Finance (Gold Option/Gold Reserve)

  • U.S. Consumer Checking

  • U.S. Consumer Savings

  • U.S. Small Business Checking

  • U.S. Small Business Savings

The Remediation Analyst II is responsible for performing analysis including development, testing and implementation of SQL / SAS code at an intermediary level to identify transactions meeting the Remediation effort (defect / audit issue) for products supported by the team. Analytical support will require identifying impacted customers, fee reversals, calculating interest / TVOM adjustments or creating non-monetary adjustments (i.e. waivers, history updates, account comments). Utilizes established databases including, but not limited to Teradata, W, Hadoop, and Python. Must also demonstrate strong experience with MS Office products such as Outlook, Excel. Duties primarily include the regular use of discretion and independent judgment.

Required Skills:

  • 3+ years of project management and/or related experience

  • Product and Product SOR - Prior knowledge and experience with Consumer (card/deposit) and Small Business products including types of fees, payment applications, interest calculation, rewards, statements. Ability to navigate in customer SOR (TSYS, Impact/BOSS, Rewards SuperStation) to confirm and research transactions.

  • Technical Skills

  • Working knowledge of SQL Server, Sasgrid, JAMS Client. Additional systems include Java, CSS, PowerShell, Visual Studios 2017, Horizon and Python. Knowledge of databases including Teradata, W, Hadoop database structures including table organization, ability to identify key fields and data.
  • Analytic Skills
  • Strong analytic skills including ability to analyze data to drive differentiated performance. Manage, structure, and consolidate large amounts of data (building in validation to ensure accuracy).
  • Organizational Skills
  • Ability to collect, organize and disseminate significant amounts of information with attention to detail and accuracy along with ability to multitask while managing multiple files.
  • Communication skills
  • Ability to present the data and communicate effectively (verbal and written), including ability to present to executive level leadership.
  • Business Process/Acumen
  • Basic understanding of the businesses they support and the front-to-back impact of their processes.

Desired Skills:

  • Regulations
  • Knowledge of regulations impacting customer remediation (i.e. Reg Z, Reg B, Reg CC, Reg E, UDAAP). Satisfactory completion of Regulatory Training programs.
  • Remediation Processes
  • Ability to review existing remediation code and implement with minimal parameter changes. Familiarity with Remediation processes and tools (Refund Decision Tool).


1st shift (United States of America)

Hours Per Week:


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sas/Sql Analyst Consumer Products Strategic Analyst Ii/Iii

Bank Of America Corporation

Posted 1 week ago

VIEW JOBS 11/14/2022 12:00:00 AM 2023-02-12T00:00 <p>Job Description:</p><p>Responsible for performing complex analysis and reporting. Utilizes a variety of systems including, but not limited to Excel, MicroStrategy, Tableau, COGNOS, and SAS/SQL, at an intermediary level. Provides analytical support on various strategies to ensure company goals are met. Coordinates the production of control/operational reports and updates for senior management. May utilize established databases to provide statistical and financial modeling. Analyzes portfolio trends, concerning risk, loss trends, marketing performance, portfolio dynamics, and bureau scoring criteria. The goal is to provide meaningful and accurate data to drive business results and mitigate risk. Duties primarily include the regular use of discretion and independent judgment. Initial role will be to primarily support QRT/PRT reporting through the use of SQL and Tableau reporting.</p><p>Required Skills:</p><ul><li><p>Ability to learn new systems quickly</p></li><li><p>Superior leadership, problem solving and organizational skills</p></li><li><p>Strong ability to communicate (written and verbal) with internal and external partners</p></li><li><p>Ability to manage and shift priorities when necessary</p></li><li><p>Microsoft Office (Word, PowerPoint, Excel) and either SQL, SAS, Cognos, Tableau or MicroStrategy experience</p></li></ul><p>Desired Skills:</p><ul><li>Collections Experience</li></ul><p>Shift:</p><p>1st shift (United States of America)</p><p>Hours Per Week:</p><p>40</p><br> Bank Of America Corporation Charlotte NC

Consumer Products Strategic Analyst II

Bank Of America Corporation