Consumer Products Strategic Analyst II

Bank Of America Corporation Charlotte , NC 28201

Posted 1 week ago

Job Description:

Bank of America is committed to ensuring fair and consistent treatment for Consumer and Small Business remediation efforts. To drive enterprise wide consistency & accuracy, the Remediation team provides 'in house' remediation for impacts to Bank of America (the Bank)'s customers. Remediation consists of dedicated resources with expertise to manage the end-to-end execution of ongoing and one-time remediation efforts.

The Remediation Team performs customer remediation for the following products:

  • U.S. Consumer Card

  • Consumer Finance (Gold Option/Gold Reserve)

  • U.S. Consumer Checking

  • U.S. Consumer Savings

  • U.S. Small Business Checking

  • U.S. Small Business Savings

The Remediation Analyst II is responsible for performing analysis including development, testing and implementation of SQL / SAS code at an intermediary level to identify transactions meeting the Remediation effort (defect / audit issue) for products supported by the team. Analytical support will require identifying impacted customers, fee reversals, calculating interest / TVOM adjustments or creating non-monetary adjustments (i.e. waivers, history updates, account comments). Utilizes established databases including, but not limited to Teradata, W, Hadoop, and Python. Must also demonstrate strong experience with MS Office products such as Outlook, Excel. Duties primarily include the regular use of discretion and independent judgment.

Required Skills:

  • 3+ years of project management and/or related experience

  • Product and Product SOR - Prior knowledge and experience with Consumer (card/deposit) and Small Business products including types of fees, payment applications, interest calculation, rewards, statements. Ability to navigate in customer SOR (TSYS, Impact/BOSS, Rewards SuperStation) to confirm and research transactions.

  • Technical Skills

  • Working knowledge of SQL Server, Sasgrid, JAMS Client. Additional systems include Java, CSS, PowerShell, Visual Studios 2017, Horizon and Python. Knowledge of databases including Teradata, W, Hadoop database structures including table organization, ability to identify key fields and data.
  • Analytic Skills
  • Strong analytic skills including ability to analyze data to drive differentiated performance. Manage, structure, and consolidate large amounts of data (building in validation to ensure accuracy).
  • Organizational Skills
  • Ability to collect, organize and disseminate significant amounts of information with attention to detail and accuracy along with ability to multitask while managing multiple files.
  • Communication skills
  • Ability to present the data and communicate effectively (verbal and written), including ability to present to executive level leadership.
  • Business Process/Acumen
  • Basic understanding of the businesses they support and the front-to-back impact of their processes.

Desired Skills:

  • Regulations
  • Knowledge of regulations impacting customer remediation (i.e. Reg Z, Reg B, Reg CC, Reg E, UDAAP). Satisfactory completion of Regulatory Training programs.
  • Remediation Processes
  • Ability to review existing remediation code and implement with minimal parameter changes. Familiarity with Remediation processes and tools (Refund Decision Tool).

Shift:

1st shift (United States of America)

Hours Per Week:

40


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Consumer Products Strategic Analyst II

Bank Of America Corporation