Bank Of America Corporation Charlotte , NC 28201
Posted 1 week ago
Bank of America is committed to ensuring fair and consistent treatment for Consumer and Small Business remediation efforts. To drive enterprise wide consistency & accuracy, the Remediation team provides 'in house' remediation for impacts to Bank of America (the Bank)'s customers. Remediation consists of dedicated resources with expertise to manage the end-to-end execution of ongoing and one-time remediation efforts.
The Remediation Team performs customer remediation for the following products:
U.S. Consumer Card
Consumer Finance (Gold Option/Gold Reserve)
U.S. Consumer Checking
U.S. Consumer Savings
U.S. Small Business Checking
U.S. Small Business Savings
The Remediation Analyst II is responsible for performing analysis including development, testing and implementation of SQL / SAS code at an intermediary level to identify transactions meeting the Remediation effort (defect / audit issue) for products supported by the team. Analytical support will require identifying impacted customers, fee reversals, calculating interest / TVOM adjustments or creating non-monetary adjustments (i.e. waivers, history updates, account comments). Utilizes established databases including, but not limited to Teradata, W, Hadoop, and Python. Must also demonstrate strong experience with MS Office products such as Outlook, Excel. Duties primarily include the regular use of discretion and independent judgment.
3+ years of project management and/or related experience
Product and Product SOR - Prior knowledge and experience with Consumer (card/deposit) and Small Business products including types of fees, payment applications, interest calculation, rewards, statements. Ability to navigate in customer SOR (TSYS, Impact/BOSS, Rewards SuperStation) to confirm and research transactions.
1st shift (United States of America)
Hours Per Week:
Bank Of America Corporation