Consumer Product Strategic Analyst III

Bank Of America Corporation Charlotte , NC 28201

Posted 2 weeks ago

Job Description:

The Claims Analytics and Policy Team is part of the Client Protection Share Services organization. The primary focus of our team is to complete assessments on claims processes and look for ways to reduce FTE expense, improve automation rates and reduce losses. We also regularly assess the impacts of the card payment mandates changes and the policy thresholds on all claims products. Our business partners include the claims line of business leaders, Card Payment Team, product partners, Fraud Strategies, technology, Legal and Risk. Key priorities for our team are to look at way to improve the customer experience, increase automation rate and reduce controllable losses.

The teammate in this role is responsible for pulling data from SQL/W/SDP/HULK for their assessment, documenting the current process flow, identifying key opportunities, developing a proposed flow to address issues, review recommendation with the line of business, and obtaining approval to move forward. Generally, an assessment can take a week to a month to complete depending on complexity. As part of the responsibilities of the role, the teammate will develop business partner relationships with the claim line of business, strategies, technology, legal, risk, product partners, Pard Payment Team. Throughout the tenure of the role, the teammate should gain exposure and acumen claims area of the organization and develop or improve the following skills: business case development, documenting system requirements, communication, presentation, and SQL/SAS skills.

Required Skills & Experience

  • Proficiency in Data Mining and Data Analysis concepts

  • Ability to pull claims data via SQL for assessment

  • Presentation of data

  • In-depth knowledge of EPIC, MSS, OMNI, CCMS, and other claim related production systems

  • Holistic understanding of the E2E process to provide strategic ad-hoc support to business partner

  • Excellent written and oral communication skill

  • Must work well in a team environment, as well as independently

  • Strong ownership skills

Desired Skills & Experience

  • Report development and management preferred

  • SQL, Excel, Access, and/or other data gathering experience preferred

  • Project management experience

  • Claim (Fraud and Billing Dispute) Experience


1st shift (United States of America)

Hours Per Week:


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Consumer Product Strategic Analyst III

Bank Of America Corporation