Consumer Product Performance Partner

Description

The Home Equity and Consumer Lending business is looking for an individual who can take a holistic view of our current Fair Lending and CRA programs, identify areas of improvement, manage associated change, and assess impacts in the development and modification of products and features for launch. This individual will have direct accountability for overall Fair Lending and CRA results. In addition, the Product Manager will manage product governance activities including all governance forums, and related materials for boards and regulatory exams.

Primary responsibilities include

• Establishing and maintaining Fair Lending and CRA programs for Home Equity and Unsecured product lines

• Creation and delivery of Fair Lending/CRA goals, including action plan management and performance metrics

• Identifying potential fair lending impacts of business policies and practices and managing change to address

• Work closely with business partners to assess Fair Lending impacts of campaigns, promotions, new product offerings, and enhancements

• Develop monthly performance management routines and dashboards

• Manage control forums including monthly product board

• Partner closely with leadership team across credit risk, fraud, pricing, and ED&A to ensure best-in-class capabilities and performance across the full spectrum of support functions

• Analyze and use market data to develop strategic initiatives, programs and projects to improve performance

Qualifications, Education, Certifications and/or Other Professional Credentials

• Knowledge of applicable federal and state fair lending and CRA regulations including but not limited to Equal Credit Opportunity Act, Fair Housing Act and the Home Mortgage Disclosure Act

• 5 years relevant experience in Home Equity and Unsecured Lending industries

• Experience with fair lending monitoring especially statistical analysis

• Ability to work independently and collaborate with internal and external partners

• Strong analytical and problem solving skills

• Excellent written and communication skills

• Comfortable working in an agile environment, making key business decisions

• Ability to articulate how changes in products will impact Fair Lending & CRA programs

• Bachelor's degree required

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: M-F 8:15 - 5:00

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

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Awards We've Received

FORTUNE's World's Most Admired Companies

Human Rights Campaign Corporate Equality Index 100 Award

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Dave Thomas Foundation's Best Adoption-Friendly Workplace

DiversityInc

Top Regional Company for Diversity

Forbes America's Best Large Employers

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