Consumer Order Operations Analyst

Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect.

Apps and services like Messenger, Instagram, WhatsApp, and Novi further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. Instructions on how to apply, click "Apply to Job" online on this web page.

Consumer Order Operations Analyst Responsibilities

• Collaborate with business partners to gather data and information from multiple sources to perform exploratory and descriptive analyses through SQL, Big Query, Tableau, Unidash, and Google sheets/Excel.

Work closely with product teams to perform A/B testing, hypothesis testing, and statistical testing (e.g., median, standard deviation, correlation).

Provide business inputs by sourcing, organizing, analyzing, and interpreting data and information and providing influence and insight on current and future business trends.

Build dashboards on the internal dashboarding tool Unidash and in Tableau to analyze operational performance to support weekly, monthly, and ad-hoc analytics requests from stakeholders.

Build reports and derive insights and recommendations from large data sets.

Build new processes and deliver optimization and improvement initiatives with direct and indirect impact to customer experience, sales, and operations.

Analyze global orders data to measure and track performance metrics, including order holds, order cancellations, false positive rates, on-time hold release, and fulfilment rates.

Identify region and product level trends and performance issues, perform root cause analysis, and implement corrective and preventive measures.

Identify gaps and opportunities, develop solutions, and provide sound business insights and recommendations through influencing.

Oversee the development and improvement of new or existing operational tools, reports, and customer-facing functionalities by providing direction and input on business and functional requirements.

Partner with multiple teams, including product management, engineering, risk, sales, operations, customer experience, to drive and influence cross-functional projects, achieve alignment and agreed outcomes/goals.

Direct the execution of projects, work streams, and programs by managing and modifying project plans.

Oversee day-to-day business operations on a global scale and drive activities and projects that generate revenue, offset operational expenses, and mitigate loss.

Lead cross-functional business meetings and create business documents and presentations to present across teams.

Minimum Qualifications

• Employer will accept a Master's degree in Engineering Management, Business, Operations, or related field and 2 years of experience in the job offered or in an Analyst-related occupation. Position requires 2 years of experience in the following:

Building new processes and delivering process optimization/improvement initiatives across cross-functional teams

Identifying gaps and opportunities, developing solutions, and providing sound business insights and recommendations through influencing

Operating independently and executing on both the strategic and operational level in a fast-moving, ambiguous environment

Leading or working with multiple teams to achieve alignment and agreed outcomes

MS Office tools/Google Suite, advanced level in Excel/Google Sheets

Verbal and written communication skills with experience in putting together presentations

Sales and supply chain/operations

Locations

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect.

Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.

$132,417/year to $151,000/year + bonus + equity + benefits

Individual pay is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base salary only, and do not include bonus, equity or sales incentives, if applicable.

In addition to base salary, Meta offers benefits. Learn more about benefits at Meta.