Consumer Ops Execution Lead

Description

This position is an independent contributor which will report directly into the Head of Payments Processing. This role assists in developing and implementing policies, procedures, and training materials to maximize efficiency and customer service.

Key responsibilities of this role include but are not limited to:

• Responsible for managing departmental procedure review/approval/updates to ensure compliance with internal deadlines.

• Process Map creation.

• Performs routine, moderately complex analytical review of data and/or documentation which may include customer data and/or review for risk activities.

• Perform moderately complex analysis to identify and resolve customer specific issues. Will participate and help shape process improvement efforts for the department. May interface with vendors.

• Facilitate and/or participate in small projects requiring coordination with other teams and may perform other such duties as assigned including trouble shooting operational issues.

• Collect, review and analyze data and/or documentation to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements.

• Participate/manage projects; may gather documentation requirements in support of projects.

• Train more junior team members.

• Maintain/create accurate and timely reports and/or documentation with minimal supervision.

• May perform ad hoc analysis and reporting.

• Manage competing priorities in an accurate and timely manner.

• Utilize department specific system applications.

• Analyze, solve, and assist in the recovery steps of operational issues as they arise.

• Perform high priority Official Bank Check requests.

Required Skills/Experience:

• 3+ years required, professional experience in analysis, Financial services industry or business line experience preferred

• Advanced knowledge of MS Office applications including Visio required

• Strong organizational skills

• Strong ability to multi-task

• Strong customer service skills

• Strong time management skills

• Strong knowledge of department computer applications and systems

• Strong written and verbal communication

• Strong analytical skills

• Capacity to work independently

• High School Diploma or equivalent required

Hours and Work Schedule

Hours per week: 40

Work Schedule: 8:00am

• 4:30pm, Monday

• Friday

Position is based in East Providence, Rhode Island

After training period, hybrid work schedule is available: 3 days in office, 2 days from home

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

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Awards We've Received

FORTUNE's World's Most Admired Companies

Human Rights Campaign Corporate Equality Index 100 Award

Military Friendly Employer

Age-Friendly Institute's Certified Age-Friendly Employer

Bloomberg Gender Equality Index, Standout

Dave Thomas Foundation's Best Adoption-Friendly Workplace

DiversityInc

Top Regional Company for Diversity

Forbes America's Best Large Employers

National Organization on Disability's Leading Disability Employer