Consumer Operations Manager

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.

With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we're strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.

Together, there's no stopping you!

Job Title:

Consumer Operations Manager

Job Description:

Summary

Responsible for managing day-to-day direction, instruction and guidance to the Loan Operations team members to achieve the highest quality of work and excellent customer service. Completes Loan Servicing activities for both commercial and consumer loans, while having interaction with internal and external customers.

Essential Duties & Responsibilities

• Manage the daily operations of the department in an efficient and effective manner

• Monitors workload and turn time meeting service level agreements

• Provides training to team members as needed, communicates clear instructions and monitors team member's participation.

• Completes daily "check-back" and administer the necessary corrections to resolve exceptions noted

• Establishes overall goals and objectives for the Loan Operations team(s).

• Assists team with workload to meet deadlines

• Conduct various assessments and audits to ensure department procedures are achieving accurate and desired results. Implement clean-up procedures and corresponding changes when necessary and as appropriate

• Communicates with VP to coordinate system and control activities related to loan documentation and monitoring

• Provides top quality service to both internal and external customers meeting service level agreements

• Works routinely with senior lenders and upper management

• Completes all Loan Servicing activities as needed

• Performs other duties as required

Qualifications

• Leadership skills and previous training experience preferred

• Strong independent thinking, analytical and problem solving abilities with attention to detail and accuracy

• Excellent follow through and follow up skills as well as the ability to multitask

• Ability to prioritize workflow and handle shifting priorities/diverse responsibilities while meeting multiple deadlines in a fast paced environment

• Detail oriented and well organized

• Motivated and open to change

• Ability to clearly communicate with customers both internal and external. Excellent verbal and written communication skills are required

• Collaborative team player with strong customer service and communications skills

Supervisory Responsibilities

• Manages the Loan Operations Specialist and Senior Loan Operations Specialist

Education and/or Experience

• Two(2)-Five(5) years leadership experience required

• Minimum 5 years direct Loan Servicing/Operations experience

• Working knowledge of regulatory requirements relating to all loan types

Computer and Software Skills

• Proficient using Microsoft excel, Word, Google Docs and Google Mail

• Experience with Salesforce, nCino, or FIS Bankway is a plus

Certifications, Licenses, and Registrations

• None

Equal Opportunity Statement:

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at hr@enterprisebank.com.

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. If you would like more information about your EEO rights as an applicant under the law, please download the Equal Employment Opportunity is the Law poster HERE.