Consumer Money Market Product Manager

Citigroup Inc. Fort Mill , SC 29716

Posted 1 week ago

  • Primary Location: United States,South Carolina,Fort Mill

  • Other Location: United States,North Carolina,Charlotte

  • Education: Bachelor's Degree

  • Job Function: Product Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 19010033

Description

North America (NA) Consumer Banking: Over 30,000 professionals working together to provide consumers with credit card, retail banking, wealth management, small business, mortgage, commercial banking and payment products and services. Within North America Consumer Banking, there are three primary business areas: U.S. Consumer and Commercial Banking, Citi Cards, and the Global Enterprise Payments business.

Within the US Consumer (Retail) Banking group, the Citibanking Segment and Product Management Group is responsible for the development, enhancement and ongoing management of all deposit, lending, retirement, and cash management/funds transfer products for consumers and small businesses. This group is also responsible for defining and delivering differentiated and competitive value propositions to distinct segments within our consumer mass market target audience.

Within that team, the Consumer Savings Group is responsible for Consumer Saving products which include Bank Retirement and non-Retirement Money Market, Savings and Certificate of Deposit Accounts. This team is responsible for the direct management of product features, as well as shared management oversight on all aspects of product delivery, including applicable internal/external policies and regulations, operational process and procedures, and applicable systems and technology.

This position will report to the Consumer Savings Product Group Head.

Description: The Vice President and Manager for Consumer Money Market Products Growth sets the product strategy, performs competitive analysis, develops recommendations for new products or product enhancements, understands the product analytics, supports sales teams, provides training support and is responsible for the growth of the client and portfolio deposits. A successful candidate will partner with the Savings Products Growth and Sales Execution Manager and with our Marketing, Sales, Segment, and Operations partners in order to ensure that Citi gains market share of consumer bank money market and savings products. The candidate should also have an understanding of the levers that foster the health and growth of the savings product portfolio.

Responsibilities:

  • Work closely with the Consumer Savings Product Group Head to develop, maintain and champion enhancements and new product development for the money market portfolio and Savings Product Roadmap

  • Develop recommendations for new products and product enhancements based on market research, consumer trends and positive financials.

  • Monitor the competitive environment for a strong understanding of the traditional and non-traditional ways clients and prospects save for their goals.

  • Collaborate with the Savings Product New Capabilities Delivery Manager and Savings Products Business Controls Manager on the development of sound business cases

  • Build and maintain strong relationships with internal and external partners including Sales, Marketing, Finance, Technology, Legal, Compliance, Citibank Online, Call Center Operations, Branch, and other support groups on the design and development for projects aimed at driving the performance of our products

  • Ensure that product enhancements contribute to a positive client experience

  • Manage the product development lifecycle

  • Serve as Subject Matter Expert for consumer money market and saving products including the pricing tools, policies, operations and technologies integral to delivering products or enhancements to clients

  • Ensure strict adherence to product management policies and guidelines to ensure all legal, compliance and audit standards are met

Qualifications

  • Bachelor's degree; MA or MBA an asset

  • Minimum of 5 years of experience in consumer banking

  • Strong understanding of the US retail banking landscape

  • Experience in product management of consumer products

  • Excellent Word, Excel, and PowerPoint skills

  • Leadership:

  • Self-motivated, self-managed, and disciplined with strong leadership and influencing skills

  • Ability to form strong partnership with key stakeholders in other areas and work with them on initiatives willingness to hold partners/team members accountable when necessary.

  • Effective identification and escalation of issues or concerns

  • Communication:

  • Superior ability to communicate/present ideas and plans articulately and succinctly both face-to-face and in writing

  • Ability to interface with and present to senior levels of management

  • Quick-Thinking:

  • Ability to work in a fast-paced, dynamic environment while carrying multiple projects at any given time

  • Ability to work in a matrixed organization and drive through organizational change or ambiguity when required

  • Teamwork:

  • Team-oriented with a successful track record in leading and managing internal and external teams

  • Ability to "sell" or gain buy-in across function or organization

  • Customer Focus: Ensure a positive client experience

  • Quality/Attention to details: Rigorous attention to detail and maintenance of the highest standards of product service, quality and data integrity

  • Project Management:

  • Ability to manage different and often competing priorities to completion with efficiency and accuracy

  • Ability to think strategically and tactically to deliver projects successfully and on time

  • Superior project management, problem solving and analytical skills

  • Proven track record of successful end-to-end management of complex projects and leadership of cross-functional teams

  • Drives Results:

  • Motivation to strive to provide continuous improvement using both business and analytical acumen while developing optimal strategies and tactics to achieve revenue and client experience objectives

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This position will report to the Consumer Savings Products Growth and Sales Execution Manager. Description: The Vice President and Assistant Manager for Consumer Savings Products Growth and Sales Execution assists in setting the plans for the sales and marketing of our products and will serve as a point of contact for the Savings Team with our Marketing, Sales, Segment, and Operations partners in order to ensure that Citi gains market share of consumer bank retirement and non-retirement money market, savings and certificate of deposit products. A successful candidate will help ensure Marketing, Sales, Segment and Operations teams are prepared for product launches, product enhancements and marketing campaigns. The candidate must have the ability to effectively communicate business objectives behind innovations and campaigns, galvanize support from key stakeholders, create deployment plans, and bring projects to completion. The candidate should also have an understanding of the levers that foster the health and growth of the savings product portfolio. 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Consumer Money Market Product Manager

Citigroup Inc.