Consumer Loan Servicing Representative II

We're always looking for diverse, talented, service-oriented people to join our exceptional team.

Consumer Loan Servicing Representative II

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range:

$20.67 - $28.94

Scheduled Weekly Hours:

40

What You'll Be Doing

Responsible for providing direct assistance to Members, team members and third parties regarding complex inquiries, research, and solutions pertaining to Member loans post funding. Ensures timely completion of such requests and transactions while complying with established internal standards and external regulations.

• Maintains working knowledge and understanding of loan servicing guidelines, policies and procedures.

• Responds to Member, third party, and teammember inquiries concerning loan servicing, payoffs, and other loan information details.

• Responsible for maintenance of loan files, including but not limited to, payoff requests/demands, corrections, reamortizations payment skips, and file maintenance on teammember consumer loans.

• Ensures refunds and loan payments are properly credited or applied to Member loans.

• Responsible for payoff processing and coordinating title release.

• Responsible for evaluating insurance settlements, processing insurance proceeds and coordinating title release, and completing Letters of Guarantee.

• Maintains a working knowledge and understanding of the Consumer Lending Standard Operating Procedures (SOPs and desktops)

• Reviews and works department reports on a monthly or ad hoc basis as required by management.

• Assists with testing, validation and training of process changes.

• Assists with department projects upon request.

Additional Job Functions

• Performs other duties as assigned

• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions

Qualifications

• High School Diploma or GED required

1-3 years of previous related experience required

Knowledge, Skills, and Abilities

• Previous Symitar and/or loan servicing system experience preferred

• Strong verbal and written communication skills along with active listening

• Ability to multi-task, prioritize, and manage time effectively

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you're excited about a position or wanting to make a career change but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.