Consumer Loan Collector

Truist Financial Corp Richmond , VA 23234

Posted 2 months ago

Job Description: :

Specific information related to the position is outlined below. To apply, click on the button above.

You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. Need Help?

Should you have a disability and need assistance with the application process, please request a reasonable accommodation by emailing Accessibility or by calling 877-891-2510. This email inbox is monitored for reasonable accommodation requests only. Any other correspondence will not receive a response.

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Responsible for contacting installment loan/line customers whose accounts are past due and making arrangements with the customer to bring the account current.

Entry Level Position is located in Richmond, VA

Tentative work schedule and could change upon hire:

Tues-Thur 11am-9pm , Fri 10am-7pm, Sat 8am-1pm

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Responsible for contacting installment loan/line customers whose accounts are past due and making arrangements with the customer to bring the account current.

  • Duties may include inbound or outbound calls, written correspondence, negotiating payments, recommending accounts for repossession and legal action, inputting data into system, performing skiptracing functions, and accurately completing any paperwork.

  • May act as a Team Leader, coordinating daily workflow and providing on the job training. Ensures bank collection policies and procedures are followed.

  • Under supervision and following established procedures, responsible for negotiating the collection of moderately complex past due loans.

Required Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High School Education or equivalent.

  • 1 - 3 years customer service or call center experience, strong PC skills

  • Eligible to manage or perform loan origination or servicing functions under Mortgage Investor or government agency guideline requirements. Preferred Requirements

  • College Associate degree or experience negotiating repayment schedules and payment arrangements.

  • Familiar with a variety of the field's concepts, practices, regulations and procedures.

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country.

You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country.

You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.



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Consumer Loan Collector

Truist Financial Corp