Areas of Interest: Consumer Operations
BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies. .
The Consumer Due Diligence Liaison The Consumer Due Diligence Liaison is primarily responsible for working directly with Consumer clients to obtain information and take necessary actions for the bank to satisfy regulatory requirements. This position facilitates a close working relationship between BSA/AML Operations, Financial Crimes and Consumer Branch Delivery/Consumer Management in order to achieve mutual objectives. The position has frequent client contact requiring excellent verbal and written communication skills. The Consumer Due Diligence Liaison must be able think critically and analyze data in a timely and efficient manner.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Responsible for contacting individual and business clients to provide requested information to BSA/AML Operations regarding recent large or suspicious account activity. Individual must utilize exemplary communication skills during conversations to ensure a positive client experience. When necessary, educate clients about the Bank Secrecy Act and Currency Transaction Reporting in order to positively influence and change their behaviors.
Support the Bank's Customer Identification/Know-Your-Customer Program by following up with clients when necessary to obtain additional and/or more detailed information.
Partner with the Bank's Financial Crimes Unit to evaluate account closure requests to determine whether the account should be reviewed further and client should be educated. Work with the Bank's Financial Crimes Unit to terminate client relationships by executing account closure requests. Individual must also identify requests that are misaligned with Consumer division objectives and question and/or escalate as necessary. Provides coaching to the client in certain situations.
Assist banking center employees in completing Customer Due Diligence/Enhanced Due Diligence requests and Know-Your-Customer data profiles.
Partner with Consumer Learning & Development to provide expertise and assist with development of BSA/AML training content and best practices for the Consumer division.
KNOWLEDGE, SKILLS and ABILITIES:
Knowledge of the Bank Secrecy Act, Anti-Money Laundering, OFAC, and USA Patriot Act regulations.
Excellent research skills and strong ability to analyze processes and make recommendations for improvement. This includes critically analyzing BSA/AML Operations and Financial Crimes Unit requests to question and/or escalate any that are misaligned with Consumer Division objectives.
Excellent verbal and written communication skills; ability to effectively gain information by asking appropriate questions and providing customers with accurate, timely information
Working knowledge of financial products and services
Working knowledge of bank operations
Basic computer skills (Microsoft Office, Word, Excel) and ability to learn to use various internal company systems.
This level of knowledge is normally acquired through completion of an Associate's degree in a business related field and 2+ years customer relations experience in a financial institution or banking center, or equivalent experience of 4+ years.
BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!
Apply today and take the first step towards your next career opportunity!
BOK Financial is an equal opportunity employer. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.
Attention All Third Party Agencies, Headhunters, and Recruiters
BOK Financial and its Subsidiaries will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to BOK Financial and its Subsidiaries will be considered the property of BOK Financial. BOK Financial and its Subsidiaries will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. BOK Financial and its Subsidiaries are not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. BOK Financial and its Subsidiaries only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with BOK Financial and its Subsidiaries from third parties must be through our Human Resources Department. Any contact made outside of the BOK Financial Human Resources Department by a third party will cancel any future business relationships between the third party and BOK Financial.
Please contact firstname.lastname@example.org with any questions.
TOP 3 REASONS TO APPLY
Investing in our talent and building a great workplace is a top priority at BOK Financial.
ABOUT BOK FINANCIAL
BOK Financial is a regional banking powerhouse and one of the top 25 banks in the U.S. We are based in Tulsa, Oklahoma, and diversified in a variety of industries, businesses, and geographies throughout the U.S.
Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma
Job Segment: Bank, Banking, Finance
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